# PR-G-DP-RH-002-Canal de Comunicação_Rev.00

### <span style="color: rgb(0, 0, 0);">1. Objetivo</span>

<span style="color: rgb(0, 0, 0);">Este documento tem como objetivo estabelecer o processo padrão de tratamento das denúncias recebidas, assegurando que sejam devidamente registradas, avaliadas, investigadas (quando necessário) e respondidas com confidencialidade, imparcialidade e eficácia, garantindo que todas as etapas sejam realizadas de forma eficiente, padronizada e alinhada aos valores e necessidades organizacionais.</span>

#### <span style="color: rgb(0, 0, 0);">1.1. Objetivo Geral</span>

- <span style="color: rgb(0, 0, 0);">Garantir que todos os colaboradores tenham um espaço seguro para registrar suas manifestações;</span>
- <span style="color: rgb(0, 0, 0);">Registrar denúncias de forma formal e organizada;</span>
- <span style="color: rgb(0, 0, 0);">Incentivar o reconhecimento por meio de elogios;</span>
- <span style="color: rgb(0, 0, 0);">Coletar sugestões e propostas de melhorias;</span>
- <span style="color: rgb(0, 0, 0);">Promover transparência na gestão de informações;</span>
- <span style="color: rgb(0, 0, 0);">Apoiar a melhoria contínua de processos e ambientes;</span>
- <span style="color: rgb(0, 0, 0);">Facilitar o acompanhamento e retorno sobre as demandas recebidas;</span>
- <span style="color: rgb(0, 0, 0);">Contribuir para um ambiente de trabalho mais ético e colaborativo.</span>

### <span style="color: rgb(0, 0, 0);">2. Processo da Gestão das Denúncias</span>

#### <span style="color: rgb(0, 0, 0);">2.1. Modelo de Fluxo</span>

[![image.png](https://wikivix.autvix.com.br/uploads/images/gallery/2026-03/scaled-1680-/QX8image.png)](https://wikivix.autvix.com.br/uploads/images/gallery/2026-03/QX8image.png)

*****Figura 1 – Fluxo de Denúncias*****

#### <span style="color: rgb(0, 0, 0);">2.2. Etapas do Processo</span>

<span style="color: rgb(0, 0, 0);">O Recursos Humanos ao receber um registro de denúncia no canal de comunicação no clickUp, deve seguir as etapas descritas a seguir visam garantir a confidencialidade, a integridade das informações e a condução imparcial de todo o processo, desde o recebimento da denúncia até a tomada de decisão final.</span>

##### <span style="color: rgb(0, 0, 0);">2.2.1. Receber Registro de Denúncia</span>

<span style="color: rgb(0, 0, 0); white-space: pre-wrap;">O processo inicia com a necessidade identificada de realizar registro de denúncia no Canal de Comunicação Oficial no ClickUp, por meio do FM-G-DP-RH-006-Formulário para Registro de Denúncia, link de acesso: </span>[<span style="color: rgb(0, 0, 0);">https://forms.clickup.com/3024185/f/2w99t-41353/F2A6JW2NFI65M5AOUT</span>](https://forms.clickup.com/3024185/f/2w99t-41353/F2A6JW2NFI65M5AOUT)<span style="color: rgb(0, 0, 0);">, observando a Instrução de trabalho do Canal de Comunicação.</span>

<span style="color: rgb(0, 0, 0);">O Recursos Humanos recebe o registro de denúncia por meio do Canal de Comunicação Oficial no sistema ClickUp, devendo garantir o sigilo, integridade e armazenamento adequado das informações recebidas.</span>

<span style="color: rgb(0, 0, 0); white-space: pre-wrap;">O Recursos Humanos pode acompanhar o status do andamento do processo por meio dos e-mails que são disparados de forma automática de acordo com cada fase do processo, e também pelo quadro de acompanhamento (Kanban) dentro do ClickUp, por meio do link: </span>[<span style="color: rgb(0, 0, 0);">https://app.clickup.com/3024185/v/b/6-901317205120-2</span>](https://app.clickup.com/3024185/v/b/6-901317205120-2)<span style="color: rgb(0, 0, 0); white-space: pre-wrap;"> .</span>

##### <span style="color: rgb(0, 0, 0);">2.2.2. Definir Nível de Gravidade</span>

<span style="color: rgb(0, 0, 0);">O RH verifica se a denúncia é válida, possuindo elementos mínimos para apuração, ou se deve ser descartada por falta de fundamentação. Deve ainda realizar uma análise prévia do nível de gravidade do evento denunciado, sendo eles:</span>

- ****Baixa gravidade:****<span style="color: rgb(0, 0, 0); white-space: pre-wrap;"> Denúncias que indicam comportamentos inadequados, mas sem impacto direto severo, podendo ser corrigidos com orientação ou ação pontual;</span>
- ****Média gravidade:****<span style="color: rgb(0, 0, 0); white-space: pre-wrap;"> Condutas mais sérias ou reincidentes, com impacto no ambiente de trabalho ou nas relações profissionais, exigindo investigação e medidas formais;</span>
- ****Alta gravidade:****<span style="color: rgb(0, 0, 0); white-space: pre-wrap;"> Denúncias de extrema seriedade, que violam a lei, os direitos humanos ou o código de ética da organização. Exigem apuração imediata, envolvimento do jurídico e ações disciplinares severas.</span>

##### <span style="color: rgb(0, 0, 0);">2.2.3. Reportar Recebimento ao Remetente</span>

<span style="color: rgb(0, 0, 0);">No momento do recebimento da denúncia, o RH deve verificar se o remetente se identificou no ato do registro.</span>

<span style="color: rgb(0, 0, 0);">Remetente identificado?</span>

- ****Sim:****<span style="color: rgb(0, 0, 0); white-space: pre-wrap;"> Confirma-se o envio de retorno formal, o sistema ClickUp realizará automaticamente o envio de um e-mail ao denunciante, informando o recebimento e fornecendo orientações iniciais sobre os próximos passos e prazos do processo;</span>
- ****Não:****<span style="color: rgb(0, 0, 0); white-space: pre-wrap;"> Registra-se que o retorno não foi possível, garantindo que a denúncia siga seu fluxo normalmente.</span>

##### <span style="color: rgb(0, 0, 0);">2.2.4. Solicitar Assessoria Jurídica</span>

<span style="color: rgb(0, 0, 0);">O RH avalia se a denúncia possui implicações legais que exigem avaliação da assessoria jurídica (ex: denúncia envolvendo violação de leis trabalhistas ou civis).</span>

<span style="color: rgb(0, 0, 0);">Necessário parecer jurídico?</span>

- ****Sim:****<span style="color: rgb(0, 0, 0); white-space: pre-wrap;"> Caso identificado, a denúncia é formalmente encaminhada ao setor jurídico. A Assessoria Jurídica analisa a denúncia e emite parecer técnico/jurídico, que deve conter: análise legal, riscos jurídicos e orientações de encaminhamento;</span>
- ****Não:****<span style="color: rgb(0, 0, 0); white-space: pre-wrap;"> Segue para etapa de avaliação e conclusão.</span>

##### <span style="color: rgb(0, 0, 0);">2.2.5. Verificação de Investigação</span>

<span style="color: rgb(0, 0, 0);">O RH avalia a complexidade do caso para definir se a apuração requer a formação de um comitê específico.</span>

<span style="color: rgb(0, 0, 0);">Necessário nomear comitê de investigação?</span>

- ****Sim:**** <span style="color: rgb(0, 0, 0);">Caso necessário, um comitê multidisciplinar é formalmente nomeado;</span>
- ****Não:**** <span style="color: rgb(0, 0, 0);">Segue para etapa de consolidação dos documentos e provas coletadas.</span>

##### <span style="color: rgb(0, 0, 0);">2.2.6. Nomear Comitê de Investigação</span>

<span style="color: rgb(0, 0, 0);">O comitê deve ser composto por 2 a 3 membros, preferencialmente de áreas distintas e sem qualquer vínculo direto com os envolvidos no caso. Os critérios principais são:</span>

- ****Imparcialidade:****<span style="color: rgb(0, 0, 0); white-space: pre-wrap;"> não ter envolvimento direto com o fato denunciado, com o denunciante ou com o(s) denunciado(s);</span>
- ****Confidencialidade:****<span style="color: rgb(0, 0, 0); white-space: pre-wrap;"> compromisso formal de manter o sigilo durante e após a investigação;</span>
- ****Conhecimento Técnico:****<span style="color: rgb(0, 0, 0); white-space: pre-wrap;"> ao menos um membro deve ter conhecimento sobre o tema tratado (jurídico ou RH);</span>
- ****Ética e Conduta:****<span style="color: rgb(0, 0, 0); white-space: pre-wrap;"> histórico de conduta ética e reputação ilibada na organização.</span>

<span style="color: rgb(0, 0, 0);">O setor de Recursos Humanos (RH) é responsável por elaborar uma lista de possíveis membros com base nos critérios mencionados anteriormente. Antes do início do processo de apuração, o RH deve fornecer aos membros selecionados orientações claras sobre o escopo da denúncia, a metodologia que será adotada, as responsabilidades de cada integrante, bem como os prazos e limites do processo.</span>

##### <span style="color: rgb(0, 0, 0);">2.2.7. Coleta de Evidencias</span>

<span style="color: rgb(0, 0, 0);">O RH deve buscar coletar evidências para apuração da denúncia recebida por meio dos seguintes métodos:</span>

- ****Entrevistas confidenciais:****<span style="color: rgb(0, 0, 0); white-space: pre-wrap;"> As entrevistas com o acusado e possíveis testemunhas devem ser conduzidas em ambiente privado, garantindo a confidencialidade das declarações. As partes devem ser informadas sobre a política de sigilo e não retaliação;</span>
- ****Documentação e registros:****<span style="color: rgb(0, 0, 0); white-space: pre-wrap;"> A equipe de investigação deve recolher todas as evidências possíveis, incluindo e-mails, documentos, registros de comunicação ou qualquer outra fonte relevante para a denúncia;</span>
- ****Análise de dados:****<span style="color: rgb(0, 0, 0); white-space: pre-wrap;"> Todas as evidências devem ser analisadas de forma objetiva, evitando conclusões precipitadas ou baseadas em julgamentos pessoais.</span>

##### <span style="color: rgb(0, 0, 0);">2.2.8. Avaliação e Conclusão</span>

<span style="color: rgb(0, 0, 0);">O RH analisa os relatórios, informações e provas coletadas, verificando a conclusão do relatório, ou seja, se a denúncia foi considerada procedente ou improcedente.</span>

<span style="color: rgb(0, 0, 0);">Denúncia procedente?</span>

- ****Sim:**** <span style="color: rgb(0, 0, 0);">Se considerada procedente, o processo segue para a etapa de aplicação das ações corretivas;</span>
- ****Não:**** <span style="color: rgb(0, 0, 0);">Se considerada improcedente, o processo segue para etapa de reportar conclusão ao remetente e posterior arquivamento.</span>

##### <span style="color: rgb(0, 0, 0);">2.2.9. Aplicar Ações corretivas</span>

<span style="color: rgb(0, 0, 0);">Quando aplicável, definem-se ações corretivas e preventivas, isso pode incluir advertências, suspensões, demissões, ou outras ações cabíveis de acordo com a política interna da empresa.</span>

##### <span style="color: rgb(0, 0, 0);">2.2.10. Reportar Conclusão ao Remetente</span>

<span style="color: rgb(0, 0, 0);">Avaliar novamente a possibilidade de retorno ao denunciante no encerramento.</span>

<span style="color: rgb(0, 0, 0);">Remetente se identificou?</span>

- ****Sim:****<span style="color: rgb(0, 0, 0); white-space: pre-wrap;"> Registrar o envio da resposta final, o sistema ClickUp realizará automaticamente o envio de um e-mail ao denunciante, informando a conclusão do processo de apuração e informando as ações corretivas e ou sanções aplicadas;</span>
- ****Não:****<span style="color: rgb(0, 0, 0); white-space: pre-wrap;"> Registrar que o retorno não foi possível, assegurando o encerramento formal.</span>

##### <span style="color: rgb(0, 0, 0);">2.2.11. Arquivar Denuncia</span>

<span style="color: rgb(0, 0, 0);">Toda a documentação do processo (registro, pareceres, conclusões, retornos) deve ser arquivada de forma segura e conforme política de retenção de documentos.</span>

### <span style="color: rgb(0, 0, 0);">3. Processo de Gestão de Elogios</span>

#### <span style="color: rgb(0, 0, 0);">3.1. Modelo de Fluxo</span>

[![image.png](https://wikivix.autvix.com.br/uploads/images/gallery/2026-03/scaled-1680-/389image.png)](https://wikivix.autvix.com.br/uploads/images/gallery/2026-03/389image.png)

*****Figura 2 – Fluxo de Elogios*****

#### <span style="color: rgb(0, 0, 0);">3.2. Etapas do Processo</span>

<span style="color: rgb(0, 0, 0);">O Recursos Humanos, ao receber um registro de elogio no Canal de Comunicação no sistema ClickUp, deve seguir as etapas descritas a seguir, com o objetivo de assegurar que todo o processo de reconhecimento seja conduzido de maneira transparente e justa. Este procedimento visa garantir a validação adequada dos elogios, o reconhecimento público do colaborador elogiado, promovendo uma cultura de valorização e motivação dentro da empresa.</span>

##### <span style="color: rgb(0, 0, 0);">3.2.1. Receber Registro de Elogios</span>

<span style="color: rgb(0, 0, 0); white-space: pre-wrap;">O processo inicia com a necessidade identificada do colaborador de realizar registro de elogio Canal de Comunicação Oficial no ClickUp, por meio do FM-G-RH-007-Formulário para Registro de Elogio, link de acesso: </span>[<span style="color: rgb(0, 0, 0);">https://forms.clickup.com/3024185/f/2w99t-42213/3M64WQG87VVXCOB1U0</span>](https://forms.clickup.com/3024185/f/2w99t-42213/3M64WQG87VVXCOB1U0)<span style="color: rgb(0, 0, 0);">, observando a observando a Instrução de trabalho do Canal de Comunicação.</span>

<span style="color: rgb(0, 0, 0);">O RH recebe o registro de elogio, que deve ser realizado por meio do Canal de Comunicação Oficial e deve, todas as sextas-feiras, coletar os elogios recebidos durante a semana no sistema ClickUp.</span>

<span style="color: rgb(0, 0, 0);">O responsável no RH deve verificar e coletar todas as informações necessárias relacionadas aos elogios registrados, garantindo que os dados estejam completos e adequados para prosseguir com a validação.</span>

<span style="color: rgb(0, 0, 0); white-space: pre-wrap;">O Recursos Humanos pode acompanhar o status do andamento do processo por meio dos e-mails que são disparados de forma automática de acordo com cada fase do processo, e também pelo quadro de acompanhamento (Kanban) dentro do ClickUp, por meio do link: </span>[<span style="color: rgb(0, 0, 0);">https://app.clickup.com/3024185/v/b/6-901317572477-2</span>](https://app.clickup.com/3024185/v/b/6-901317572477-2)<span style="color: rgb(0, 0, 0);">.</span>

##### <span style="color: rgb(0, 0, 0);">3.2.2. Validar Elogio</span>

<span style="color: rgb(0, 0, 0);">No momento do recebimento, o RH deve validar o elogio recebido, assegurando que ele esteja de acordo com os critérios estabelecidos para ser considerado um elogio válido.</span>

<span style="color: rgb(0, 0, 0);">Elogio validado?</span>

- ****Sim:**** <span style="color: rgb(0, 0, 0);">Se o elogio for validado (Sim), o processo continua para a próxima etapa;</span>
- ****Não:****<span style="color: rgb(0, 0, 0); white-space: pre-wrap;"> Se o elogio não for validado (Não), ele será retornado ao remetente para ajustes, ou seja, o elogio precisa ser refeito ou corrigido. E volta para fase de validar o elogio.</span>

##### <span style="color: rgb(0, 0, 0);">3.2.3. Emitir Certificado de Reconhecimento</span>

<span style="color: rgb(0, 0, 0);">O RH caso o elogio seja validado, um certificado de reconhecimento será emitido para o colaborador que foi elogiado.</span>

##### <span style="color: rgb(0, 0, 0);">3.2.4. Comunicar Destinatário</span>

<span style="color: rgb(0, 0, 0);">O próximo passo é comunicar ao destinatário, ou seja, RH deve informar ao colaborador elogiado sobre o reconhecimento recebido e entregar o Certificado de Reconhecimento.</span>

##### <span style="color: rgb(0, 0, 0);">3.2.5. Registro Visual</span>

<span style="color: rgb(0, 0, 0);">Após a comunicação, deve ser tirada uma foto do destinatário com o certificado, que servirá como registro visual e divulgação do reconhecimento.</span>

##### <span style="color: rgb(0, 0, 0);">3.2.6. Publicar Grupo WhatsApp</span>

<span style="color: rgb(0, 0, 0);">A foto do destinatário com o certificado deve ser publicada no grupo de WhatsApp da empresa, com o objetivo de dar visibilidade ao reconhecimento e incentivar a cultura de elogios dentro da organização.</span>

##### <span style="color: rgb(0, 0, 0);">3.2.7. Envio de FEEDBACK ao Remetente</span>

<span style="color: rgb(0, 0, 0);">Após a publicação, um feedback deve ser enviado ao remetente do elogio, informando que o processo foi concluído e o elogio foi validado.</span>

### <span style="color: rgb(0, 0, 0);">4. Processo de Melhorias e Reclamações</span>

#### <span style="color: rgb(0, 0, 0);">4.1. Modelo de Fluxo</span>

[![image.png](https://wikivix.autvix.com.br/uploads/images/gallery/2026-03/scaled-1680-/OMWimage.png)](https://wikivix.autvix.com.br/uploads/images/gallery/2026-03/OMWimage.png)

*****Figura 3 – Fluxo de Melhorias/Reclamações*****

#### <span style="color: rgb(0, 0, 0);">4.2. Etapas do Processo</span>

<span style="color: rgb(0, 0, 0); white-space: pre-wrap;">O processo inicia com a necessidade identificada do colaborador de realizar registro de Melhorias/Reclamações no Canal de Comunicação Oficial no ClickUp, por meio do FM-G-DP-RH-008-Formulário para Registro de Melhorias/Reclamações, link de acesso: </span>[<span style="color: rgb(0, 0, 0);">https://forms.clickup.com/3024185/f/2w99t-41853/LUYMU7SXPRNB2AD75J</span>](https://forms.clickup.com/3024185/f/2w99t-41853/LUYMU7SXPRNB2AD75J)<span style="color: rgb(0, 0, 0);">, observando a Instrução de trabalho do Canal de Comunicação.</span>

<span style="color: rgb(0, 0, 0);">O Recursos Humanos, recebe o registro de melhoria ou reclamação no Canal de Comunicação no sistema ClickUp, deve seguir as etapas descritas a seguir, com o objetivo de assegurar que todo o processo de análise e tratativa seja conduzido de maneira transparente, eficiente e imparcial. Este procedimento visa garantir a escuta ativa dos colaboradores, a validação e encaminhamento adequado das demandas, contribuindo para um ambiente de trabalho mais saudável, colaborativo e em constante evolução.</span>

<span style="color: rgb(0, 0, 0);">O Recursos Humanos pode acompanhar o status do andamento do processo por meio dos e-mails que são disparados de forma automática de acordo com cada fase do processo, e também pelo quadro de acompanhamento (Kanban) dentro do ClickUp, por meio do link:</span>

[<span style="color: rgb(0, 0, 0);">https://app.clickup.com/3024185/v/b/li/901317497315?pr=90138474428</span>](https://app.clickup.com/3024185/v/b/li/901317497315?pr=90138474428)<span style="color: rgb(0, 0, 0);">.</span>

##### <span style="color: rgb(0, 0, 0);">4.2.1. Receber Registro de Melhoria/Reclamação</span>

<span style="color: rgb(0, 0, 0);">O processo se inicia com o recebimento do registro de melhoria ou reclamação por meio do Canal de Comunicação Oficinal no sistema ClickUp.</span>

##### <span style="color: rgb(0, 0, 0); white-space: pre-wrap;"> 4.2.2 Validar Registro</span>

<span style="color: rgb(0, 0, 0);">No momento do recebimento, o RH deve verificar se o registro contém as informações mínimas necessárias para sua análise, como clareza das informações, dados relevantes e contexto.</span>

<span style="color: rgb(0, 0, 0);">Registro validado?</span>

- ****Sim:**** <span style="color: rgb(0, 0, 0);">Se o registro for validado, prosseguir para comunicar o gestor da área responsável;</span>
- ****Não:****<span style="color: rgb(0, 0, 0); white-space: pre-wrap;"> Se o registro não for validado (Não), seguir para decisão de arquivamento ou solicitação de ajustes (passo 4.4).</span>

<span style="color: rgb(0, 0, 0);">Reportar ao Remetente Arquivamento do Registro</span>

<span style="color: rgb(0, 0, 0);">Caso o registro não seja validado, comunicar o remetente sobre o arquivamento.</span>

<span style="color: rgb(0, 0, 0);">Remetente se identificou?</span>

- ****Sim:****<span style="color: rgb(0, 0, 0); white-space: pre-wrap;"> Solicitar ajustes ao remetente e aguardar novo envio e retomar o processo no passo de validar o registro;</span>
- ****Não:****<span style="color: rgb(0, 0, 0); white-space: pre-wrap;"> Proceder com arquivamento antecipado e encerrar o processo.</span>

##### <span style="color: rgb(0, 0, 0);">4.2.3 Comunicar ao Gestor da Área Responsável</span>

<span style="color: rgb(0, 0, 0);">O RH deve encaminhar o registro validado ao gestor responsável pela área relacionada ao conteúdo do registro.</span>

##### <span style="color: rgb(0, 0, 0);">4.2.4. Classificar Registro</span>

<span style="color: rgb(0, 0, 0);">O RH deve determinar se o registro se trata de uma melhoria ou reclamação. Revisando se a opção selecionada pelo remetente foi a opção correta de acordo com o contexto do registro.</span>

<span style="color: rgb(0, 0, 0);">Reclamação ou melhoria?</span>

- ****Melhoria:**** <span style="color: rgb(0, 0, 0);">Se for uma melhoria, seguir para análise e definição plano de ação;</span>
- ****Reclamação:**** <span style="color: rgb(0, 0, 0);">Necessário parecer jurídico?</span>

<span style="color: rgb(0, 0, 0); white-space: pre-wrap;">o </span>****Sim:**** <span style="color: rgb(0, 0, 0);">Se sim, o processo é encaminhado para Assessoria Jurídica para analisar reclamação e emitir parecer;</span>

<span style="color: rgb(0, 0, 0); white-space: pre-wrap;">o </span>****Não:**** <span style="color: rgb(0, 0, 0);">Se não, o processo é encaminhado para etapa de definir e aplicar ações corretivas.</span>

##### <span style="color: rgb(0, 0, 0);">4.2.5. Analisar Melhoria</span>

<span style="color: rgb(0, 0, 0);">Junto à equipe envolvida, o RH deve avaliar a sugestão de melhoria e planejar ações necessárias para sua implementação, contendo:</span>

- <span style="color: rgb(0, 0, 0);">Ações específicas a serem executadas;</span>
- <span style="color: rgb(0, 0, 0);">Responsáveis por cada etapa;</span>
- <span style="color: rgb(0, 0, 0);">Prazos;</span>
- <span style="color: rgb(0, 0, 0);">Recursos envolvidos.</span>

##### <span style="color: rgb(0, 0, 0);">4.2.6. Implementação da Melhoria</span>

<span style="color: rgb(0, 0, 0);">O RH em conjunto com o gestor da área responsável deve executar as ações planejadas na etapa anterior para incorporar a melhoria na organização.</span>

##### <span style="color: rgb(0, 0, 0);">4.2.7. Monitoramento a Avaliação</span>

<span style="color: rgb(0, 0, 0);">Acompanhar os resultados e avaliar a eficácia da melhoria implementada.</span>

##### <span style="color: rgb(0, 0, 0);">4.2.8. Definir e Aplicar Ações Corretivas</span>

<span style="color: rgb(0, 0, 0);">O RH deve reportar a conclusão ao remetente sobre as ações tomadas ou resultados do processo, quando aplicável.</span>

<span style="color: rgb(0, 0, 0);">Remetente se identificou?</span>

- ****Sim:****<span style="color: rgb(0, 0, 0); white-space: pre-wrap;"> Confirma-se o envio de retorno formal, o sistema ClickUp realizará automaticamente o envio de um e-mail ao remetente, reportando sobre a conclusão, ações tomadas ou resultados do processo;</span>
- ****Não:****<span style="color: rgb(0, 0, 0); white-space: pre-wrap;"> Registra-se que o retorno não foi possível.</span>

##### <span style="color: rgb(0, 0, 0);">4.2.9. Arquivar Registro</span>

<span style="color: rgb(0, 0, 0);">Registrar formalmente todas as informações e documentos do processo e arquivar conforme os padrões da organização.</span>

### <span style="color: rgb(0, 0, 0);">5. Documentos de Referência</span>

<table id="bkmrk-%C3%81readocumentorhfm-g-" style="box-sizing: border-box; outline-color: rgb(32, 110, 167); outline-width: 1px; margin: 0.3em 0px 1.375em; padding: 0px; border-width: medium; border-style: none; border-color: currentcolor; border-image: initial; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-variant-numeric: inherit; font-variant-east-asian: inherit; font-variant-alternates: inherit; font-variant-position: inherit; font-variant-emoji: inherit; font-weight: 400; font-stretch: inherit; font-size: 14px; line-height: inherit; font-family: -apple-system, BlinkMacSystemFont, "Segoe UI", Oxygen, Ubuntu, Roboto, Cantarell, "Fira Sans", "Droid Sans", "Helvetica Neue", sans-serif; font-optical-sizing: inherit; font-size-adjust: inherit; font-kerning: inherit; font-feature-settings: inherit; font-variation-settings: inherit; font-language-override: inherit; vertical-align: baseline; border-collapse: collapse; border-spacing: 0px; min-width: 100px; max-width: 100%; hyphens: auto; table-layout: fixed; color: rgb(68, 68, 68); letter-spacing: normal; orphans: 2; text-align: start; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; width: 432.1pt;"><colgroup><col style="width: 103px;"></col><col style="width: 484px;"></col></colgroup><tbody><tr style="box-sizing: border-box; outline-color: rgb(32, 110, 167); outline-width: 1px; margin: 0px; padding: 0px; border: 0px; font: inherit; vertical-align: baseline; height: 14.15pt;"><td style="box-sizing: border-box; outline-color: rgb(32, 110, 167); outline-width: 1px; margin: 0px; padding: 0cm 5.4pt; border: 1pt solid windowtext; font-style: inherit; font-variant: inherit; font-weight: inherit; font-stretch: inherit; font-size: inherit; line-height: 1.2; font-family: inherit; font-optical-sizing: inherit; font-size-adjust: inherit; font-kerning: inherit; font-feature-settings: inherit; font-variation-settings: inherit; font-language-override: inherit; vertical-align: top; min-width: 10px; overflow: auto; word-break: break-word; width: 47.5pt; height: 14.15pt;">****ÁREA****

</td><td style="box-sizing: border-box; outline-color: rgb(32, 110, 167); outline-width: 1px; margin: 0px; padding: 0cm 5.4pt; border-width: 1pt 1pt 1pt medium; border-style: solid solid solid none; border-color: windowtext windowtext windowtext currentcolor; border-image: initial; font-style: inherit; font-variant: inherit; font-weight: inherit; font-stretch: inherit; font-size: inherit; line-height: 1.2; font-family: inherit; font-optical-sizing: inherit; font-size-adjust: inherit; font-kerning: inherit; font-feature-settings: inherit; font-variation-settings: inherit; font-language-override: inherit; vertical-align: top; min-width: 10px; overflow: auto; word-break: break-word; width: 384.6pt; height: 14.15pt;">****DOCUMENTO****

</td></tr><tr style="height: 32px; box-sizing: border-box; outline-color: rgb(32, 110, 167); outline-width: 1px; margin: 0px; padding: 0px; border: 0px; font: inherit; vertical-align: baseline;"><td style="box-sizing: border-box; outline-color: rgb(32, 110, 167); outline-width: 1px; margin: 0px; padding: 0cm 5.4pt; border-width: medium 1pt 1pt; border-style: none solid solid; border-color: currentcolor windowtext windowtext; border-image: initial; font-style: inherit; font-variant: inherit; font-weight: inherit; font-stretch: inherit; font-size: inherit; line-height: 1.2; font-family: inherit; font-optical-sizing: inherit; font-size-adjust: inherit; font-kerning: inherit; font-feature-settings: inherit; font-variation-settings: inherit; font-language-override: inherit; vertical-align: top; min-width: 10px; overflow: auto; word-break: break-word; width: 47.5pt;"><span style="color: rgb(0, 0, 0);">RH</span>

</td><td style="box-sizing: border-box; outline-color: rgb(32, 110, 167); outline-width: 1px; margin: 0px; padding: 0cm 5.4pt; border-width: medium 1pt 1pt medium; border-style: none solid solid none; border-color: currentcolor windowtext windowtext currentcolor; border-image: initial; font-style: inherit; font-variant: inherit; font-weight: inherit; font-stretch: inherit; font-size: inherit; line-height: 1.2; font-family: inherit; font-optical-sizing: inherit; font-size-adjust: inherit; font-kerning: inherit; font-feature-settings: inherit; font-variation-settings: inherit; font-language-override: inherit; vertical-align: top; min-width: 10px; overflow: auto; word-break: break-word; width: 384.6pt;"><span style="color: rgb(0, 0, 0);">FM-G-DP-RH-006-Formulário para Registro de Denúncia (clique)</span>

</td></tr><tr style="height: 19px; box-sizing: border-box; outline-color: rgb(32, 110, 167); outline-width: 1px; margin: 0px; padding: 0px; border: 0px; font: inherit; vertical-align: baseline;"><td style="box-sizing: border-box; outline-color: rgb(32, 110, 167); outline-width: 1px; margin: 0px; padding: 0cm 5.4pt; border-width: medium 1pt 1pt; border-style: none solid solid; border-color: currentcolor windowtext windowtext; border-image: initial; font-style: inherit; font-variant: inherit; font-weight: inherit; font-stretch: inherit; font-size: inherit; line-height: 1.2; font-family: inherit; font-optical-sizing: inherit; font-size-adjust: inherit; font-kerning: inherit; font-feature-settings: inherit; font-variation-settings: inherit; font-language-override: inherit; vertical-align: top; min-width: 10px; overflow: auto; word-break: break-word; width: 47.5pt;"><span style="color: rgb(0, 0, 0);">RH</span>

</td><td style="box-sizing: border-box; outline-color: rgb(32, 110, 167); outline-width: 1px; margin: 0px; padding: 0cm 5.4pt; border-width: medium 1pt 1pt medium; border-style: none solid solid none; border-color: currentcolor windowtext windowtext currentcolor; border-image: initial; font-style: inherit; font-variant: inherit; font-weight: inherit; font-stretch: inherit; font-size: inherit; line-height: 1.2; font-family: inherit; font-optical-sizing: inherit; font-size-adjust: inherit; font-kerning: inherit; font-feature-settings: inherit; font-variation-settings: inherit; font-language-override: inherit; vertical-align: top; min-width: 10px; overflow: auto; word-break: break-word; width: 384.6pt;"><span style="color: rgb(0, 0, 0);">FM-G-DP-RH-007-Formulário para Registro de Elogios (clique)</span>

</td></tr><tr style="height: 46px; box-sizing: border-box; outline-color: rgb(32, 110, 167); outline-width: 1px; margin: 0px; padding: 0px; border: 0px; font: inherit; vertical-align: baseline;"><td style="box-sizing: border-box; outline-color: rgb(32, 110, 167); outline-width: 1px; margin: 0px; padding: 0cm 5.4pt; border-width: medium 1pt 1pt; border-style: none solid solid; border-color: currentcolor windowtext windowtext; border-image: initial; font-style: inherit; font-variant: inherit; font-weight: inherit; font-stretch: inherit; font-size: inherit; line-height: 1.2; font-family: inherit; font-optical-sizing: inherit; font-size-adjust: inherit; font-kerning: inherit; font-feature-settings: inherit; font-variation-settings: inherit; font-language-override: inherit; vertical-align: top; min-width: 10px; overflow: auto; word-break: break-word; width: 47.5pt;"><span style="color: rgb(0, 0, 0);">RH</span>

</td><td style="box-sizing: border-box; outline-color: rgb(32, 110, 167); outline-width: 1px; margin: 0px; padding: 0cm 5.4pt; border-width: medium 1pt 1pt medium; border-style: none solid solid none; border-color: currentcolor windowtext windowtext currentcolor; border-image: initial; font-style: inherit; font-variant: inherit; font-weight: inherit; font-stretch: inherit; font-size: inherit; line-height: 1.2; font-family: inherit; font-optical-sizing: inherit; font-size-adjust: inherit; font-kerning: inherit; font-feature-settings: inherit; font-variation-settings: inherit; font-language-override: inherit; vertical-align: top; min-width: 10px; overflow: auto; word-break: break-word; width: 384.6pt;"><span style="color: rgb(0, 0, 0);">FM-G-DP-RH-008-Formulário para Registro de Reclamações/Melhorias (clique)</span>

</td></tr><tr style="height: 23px; box-sizing: border-box; outline-color: rgb(32, 110, 167); outline-width: 1px; margin: 0px; padding: 0px; border: 0px; font: inherit; vertical-align: baseline;"><td style="box-sizing: border-box; outline-color: rgb(32, 110, 167); outline-width: 1px; margin: 0px; padding: 0cm 5.4pt; border-width: medium 1pt 1pt; border-style: none solid solid; border-color: currentcolor windowtext windowtext; border-image: initial; font-style: inherit; font-variant: inherit; font-weight: inherit; font-stretch: inherit; font-size: inherit; line-height: 1.2; font-family: inherit; font-optical-sizing: inherit; font-size-adjust: inherit; font-kerning: inherit; font-feature-settings: inherit; font-variation-settings: inherit; font-language-override: inherit; vertical-align: top; min-width: 10px; overflow: auto; word-break: break-word; width: 47.5pt;"><span style="color: rgb(0, 0, 0);">RH</span>

</td><td style="box-sizing: border-box; outline-color: rgb(32, 110, 167); outline-width: 1px; margin: 0px; padding: 0cm 5.4pt; border-width: medium 1pt 1pt medium; border-style: none solid solid none; border-color: currentcolor windowtext windowtext currentcolor; border-image: initial; font-style: inherit; font-variant: inherit; font-weight: inherit; font-stretch: inherit; font-size: inherit; line-height: 1.2; font-family: inherit; font-optical-sizing: inherit; font-size-adjust: inherit; font-kerning: inherit; font-feature-settings: inherit; font-variation-settings: inherit; font-language-override: inherit; vertical-align: top; min-width: 10px; overflow: auto; word-break: break-word; width: 384.6pt;"><span style="color: rgb(0, 0, 0);">Interno</span>

</td></tr></tbody></table>

*****Tabela 1 – Documentos de Referência*****

### <span style="color: rgb(0, 0, 0);">6. Parte Interessada</span>

<span style="color: rgb(0, 0, 0);">Recursos Humanos, Gestores, Colaboradores e Assessoria Jurídica.</span>

### <span style="color: rgb(0, 0, 0);">7. Matriz de Responsabilidade</span>

<table id="bkmrk-processosmatriz-de-f" style="box-sizing: border-box; outline-color: rgb(32, 110, 167); outline-width: 1px; margin: 0.3em 4.8pt 1.375em; padding: 0px; border-width: medium; border-style: none; border-color: currentcolor; border-image: initial; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-variant-numeric: inherit; font-variant-east-asian: inherit; font-variant-alternates: inherit; font-variant-position: inherit; font-variant-emoji: inherit; font-weight: 400; font-stretch: inherit; font-size: 14px; line-height: inherit; font-family: -apple-system, BlinkMacSystemFont, "Segoe UI", Oxygen, Ubuntu, Roboto, Cantarell, "Fira Sans", "Droid Sans", "Helvetica Neue", sans-serif; font-optical-sizing: inherit; font-size-adjust: inherit; font-kerning: inherit; font-feature-settings: inherit; font-variation-settings: inherit; font-language-override: inherit; vertical-align: baseline; border-collapse: collapse; border-spacing: 0px; min-width: 100px; max-width: 100%; hyphens: auto; table-layout: fixed; color: rgb(68, 68, 68); letter-spacing: normal; orphans: 2; text-align: start; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; width: 840px;"><colgroup><col style="width: 286.891px;"></col><col style="width: 113.562px;"></col><col style="width: 74.3125px;"></col><col style="width: 154px;"></col><col style="width: 109.375px;"></col><col style="width: 100.859px;"></col></colgroup><tbody><tr style="height: 23px; box-sizing: border-box; outline-color: rgb(32, 110, 167); outline-width: 1px; margin: 0px; padding: 0px; border: 0px; font: inherit; vertical-align: baseline;"><td rowspan="2" style="width: 286.891px; box-sizing: border-box; outline-color: rgb(32, 110, 167); outline-width: 1px; margin: 0px; padding: 0cm 5.4pt; border: 1pt solid windowtext; font-style: inherit; font-variant: inherit; font-weight: inherit; font-stretch: inherit; font-size: inherit; line-height: 1.2; font-family: inherit; font-optical-sizing: inherit; font-size-adjust: inherit; font-kerning: inherit; font-feature-settings: inherit; font-variation-settings: inherit; font-language-override: inherit; vertical-align: top; min-width: 10px; overflow: auto; word-break: break-word;">****Processos****

</td><td colspan="5" style="width: 552.109px; box-sizing: border-box; outline-color: rgb(32, 110, 167); outline-width: 1px; margin: 0px; padding: 0cm 5.4pt; border-width: 1pt 1pt 1pt medium; border-style: solid solid solid none; border-color: windowtext windowtext windowtext currentcolor; border-image: initial; font-style: inherit; font-variant: inherit; font-weight: inherit; font-stretch: inherit; font-size: inherit; line-height: 1.2; font-family: inherit; font-optical-sizing: inherit; font-size-adjust: inherit; font-kerning: inherit; font-feature-settings: inherit; font-variation-settings: inherit; font-language-override: inherit; vertical-align: top; min-width: 10px; overflow: auto; word-break: break-word;">****Matriz de funções e responsabilidades****

</td></tr><tr style="box-sizing: border-box; outline-color: rgb(32, 110, 167); outline-width: 1px; margin: 0px; padding: 0px; border: 0px; font: inherit; vertical-align: baseline; height: 25.25pt;"><td style="width: 113.562px; box-sizing: border-box; outline-color: rgb(32, 110, 167); outline-width: 1px; margin: 0px; padding: 0cm 5.4pt; border-width: medium 1pt 1pt medium; border-style: none solid solid none; border-color: currentcolor windowtext windowtext currentcolor; border-image: initial; font-style: inherit; font-variant: inherit; font-weight: inherit; font-stretch: inherit; font-size: inherit; line-height: 1.2; font-family: inherit; font-optical-sizing: inherit; font-size-adjust: inherit; font-kerning: inherit; font-feature-settings: inherit; font-variation-settings: inherit; font-language-override: inherit; vertical-align: top; min-width: 10px; overflow: auto; word-break: break-word; height: 25.25pt;">****DIRETORIA****

</td><td style="width: 74.3125px; box-sizing: border-box; outline-color: rgb(32, 110, 167); outline-width: 1px; margin: 0px; padding: 0cm 5.4pt; border-width: medium 1pt 1pt medium; border-style: none solid solid none; border-color: currentcolor windowtext windowtext currentcolor; border-image: initial; font-style: inherit; font-variant: inherit; font-weight: inherit; font-stretch: inherit; font-size: inherit; line-height: 1.2; font-family: inherit; font-optical-sizing: inherit; font-size-adjust: inherit; font-kerning: inherit; font-feature-settings: inherit; font-variation-settings: inherit; font-language-override: inherit; vertical-align: top; min-width: 10px; overflow: auto; word-break: break-word; height: 25.25pt;">****RH****

</td><td style="width: 154px; box-sizing: border-box; outline-color: rgb(32, 110, 167); outline-width: 1px; margin: 0px; padding: 0cm 5.4pt; border-width: medium 1pt 1pt medium; border-style: none solid solid none; border-color: currentcolor windowtext windowtext currentcolor; border-image: initial; font-style: inherit; font-variant: inherit; font-weight: inherit; font-stretch: inherit; font-size: inherit; line-height: 1.2; font-family: inherit; font-optical-sizing: inherit; font-size-adjust: inherit; font-kerning: inherit; font-feature-settings: inherit; font-variation-settings: inherit; font-language-override: inherit; vertical-align: top; min-width: 10px; overflow: auto; word-break: break-word; height: 25.25pt;">****COLABORADOR****

</td><td style="width: 109.375px; box-sizing: border-box; outline-color: rgb(32, 110, 167); outline-width: 1px; margin: 0px; padding: 0cm 5.4pt; border-width: medium 1pt 1pt medium; border-style: none solid solid none; border-color: currentcolor windowtext windowtext currentcolor; border-image: initial; font-style: inherit; font-variant: inherit; font-weight: inherit; font-stretch: inherit; font-size: inherit; line-height: 1.2; font-family: inherit; font-optical-sizing: inherit; font-size-adjust: inherit; font-kerning: inherit; font-feature-settings: inherit; font-variation-settings: inherit; font-language-override: inherit; vertical-align: top; min-width: 10px; overflow: auto; word-break: break-word; height: 25.25pt;">****GESTORES****

</td><td style="width: 100.859px; box-sizing: border-box; outline-color: rgb(32, 110, 167); outline-width: 1px; margin: 0px; padding: 0cm 5.4pt; border-width: medium 1pt 1pt medium; border-style: none solid solid none; border-color: currentcolor windowtext windowtext currentcolor; border-image: initial; font-style: inherit; font-variant: inherit; font-weight: inherit; font-stretch: inherit; font-size: inherit; line-height: 1.2; font-family: inherit; font-optical-sizing: inherit; font-size-adjust: inherit; font-kerning: inherit; font-feature-settings: inherit; font-variation-settings: inherit; font-language-override: inherit; vertical-align: top; min-width: 10px; overflow: auto; word-break: break-word; height: 25.25pt;">****JURÍDICO****

</td></tr><tr style="height: 27px; box-sizing: border-box; outline-color: rgb(32, 110, 167); outline-width: 1px; margin: 0px; padding: 0px; border: 0px; font: inherit; vertical-align: baseline;"><td style="width: 286.891px; box-sizing: border-box; outline-color: rgb(32, 110, 167); outline-width: 1px; margin: 0px; padding: 0cm 5.4pt; border-width: medium 1pt 1pt; border-style: none solid solid; border-color: currentcolor windowtext windowtext; border-image: initial; font-style: inherit; font-variant: inherit; font-weight: inherit; font-stretch: inherit; font-size: inherit; line-height: 1.2; font-family: inherit; font-optical-sizing: inherit; font-size-adjust: inherit; font-kerning: inherit; font-feature-settings: inherit; font-variation-settings: inherit; font-language-override: inherit; vertical-align: top; min-width: 10px; overflow: auto; word-break: break-word; background: white;"><span style="color: rgb(0, 0, 0);">Receber registro de denúncia</span>

</td><td style="width: 113.562px; box-sizing: border-box; outline-color: rgb(32, 110, 167); outline-width: 1px; margin: 0px; padding: 0cm 5.4pt; border-width: medium 1pt 1pt medium; border-style: none solid solid none; border-color: currentcolor windowtext windowtext currentcolor; border-image: initial; font-style: inherit; font-variant: inherit; font-weight: inherit; font-stretch: inherit; font-size: inherit; line-height: 1.2; font-family: inherit; font-optical-sizing: inherit; font-size-adjust: inherit; font-kerning: inherit; font-feature-settings: inherit; font-variation-settings: inherit; font-language-override: inherit; vertical-align: top; min-width: 10px; overflow: auto; word-break: break-word; background: white;"><span style="color: rgb(0, 0, 0);">I</span>

</td><td style="width: 74.3125px; box-sizing: border-box; outline-color: rgb(32, 110, 167); outline-width: 1px; margin: 0px; padding: 0cm 5.4pt; border-width: medium 1pt 1pt medium; border-style: none solid solid none; border-color: currentcolor windowtext windowtext currentcolor; border-image: initial; font-style: inherit; font-variant: inherit; font-weight: inherit; font-stretch: inherit; font-size: inherit; line-height: 1.2; font-family: inherit; font-optical-sizing: inherit; font-size-adjust: inherit; font-kerning: inherit; font-feature-settings: inherit; font-variation-settings: inherit; font-language-override: inherit; vertical-align: top; min-width: 10px; overflow: auto; word-break: break-word; background: white;"><span style="color: rgb(0, 0, 0);">R/E</span>

</td><td style="width: 154px; box-sizing: border-box; outline-color: rgb(32, 110, 167); outline-width: 1px; margin: 0px; padding: 0cm 5.4pt; border-width: medium 1pt 1pt medium; border-style: none solid solid none; border-color: currentcolor windowtext windowtext currentcolor; border-image: initial; font-style: inherit; font-variant: inherit; font-weight: inherit; font-stretch: inherit; font-size: inherit; line-height: 1.2; font-family: inherit; font-optical-sizing: inherit; font-size-adjust: inherit; font-kerning: inherit; font-feature-settings: inherit; font-variation-settings: inherit; font-language-override: inherit; vertical-align: top; min-width: 10px; overflow: auto; word-break: break-word; background: white;"><span style="color: rgb(0, 0, 0);">N.A</span>

</td><td style="width: 109.375px; box-sizing: border-box; outline-color: rgb(32, 110, 167); outline-width: 1px; margin: 0px; padding: 0cm 5.4pt; border-width: medium 1pt 1pt medium; border-style: none solid solid none; border-color: currentcolor windowtext windowtext currentcolor; border-image: initial; font-style: inherit; font-variant: inherit; font-weight: inherit; font-stretch: inherit; font-size: inherit; line-height: 1.2; font-family: inherit; font-optical-sizing: inherit; font-size-adjust: inherit; font-kerning: inherit; font-feature-settings: inherit; font-variation-settings: inherit; font-language-override: inherit; vertical-align: top; min-width: 10px; overflow: auto; word-break: break-word; background: white;"><span style="color: rgb(0, 0, 0);">I</span>

</td><td style="width: 100.859px; box-sizing: border-box; outline-color: rgb(32, 110, 167); outline-width: 1px; margin: 0px; padding: 0cm 5.4pt; border-width: medium 1pt 1pt medium; border-style: none solid solid none; border-color: currentcolor windowtext windowtext currentcolor; border-image: initial; font-style: inherit; font-variant: inherit; font-weight: inherit; font-stretch: inherit; font-size: inherit; line-height: 1.2; font-family: inherit; font-optical-sizing: inherit; font-size-adjust: inherit; font-kerning: inherit; font-feature-settings: inherit; font-variation-settings: inherit; font-language-override: inherit; vertical-align: top; min-width: 10px; overflow: auto; word-break: break-word; background: white;"><span style="color: rgb(0, 0, 0);">N.A</span>

</td></tr><tr style="height: 24px; box-sizing: border-box; outline-color: rgb(32, 110, 167); outline-width: 1px; margin: 0px; padding: 0px; border: 0px; font: inherit; vertical-align: baseline;"><td style="width: 286.891px; box-sizing: border-box; outline-color: rgb(32, 110, 167); outline-width: 1px; margin: 0px; padding: 0cm 5.4pt; border-width: medium 1pt 1pt; border-style: none solid solid; border-color: currentcolor windowtext windowtext; border-image: initial; font-style: inherit; font-variant: inherit; font-weight: inherit; font-stretch: inherit; font-size: inherit; line-height: 1.2; font-family: inherit; font-optical-sizing: inherit; font-size-adjust: inherit; font-kerning: inherit; font-feature-settings: inherit; font-variation-settings: inherit; font-language-override: inherit; vertical-align: top; min-width: 10px; overflow: auto; word-break: break-word; background: white;"><span style="color: rgb(0, 0, 0);">Definir nível de gravidade</span>

</td><td style="width: 113.562px; box-sizing: border-box; outline-color: rgb(32, 110, 167); outline-width: 1px; margin: 0px; padding: 0cm 5.4pt; border-width: medium 1pt 1pt medium; border-style: none solid solid none; border-color: currentcolor windowtext windowtext currentcolor; border-image: initial; font-style: inherit; font-variant: inherit; font-weight: inherit; font-stretch: inherit; font-size: inherit; line-height: 1.2; font-family: inherit; font-optical-sizing: inherit; font-size-adjust: inherit; font-kerning: inherit; font-feature-settings: inherit; font-variation-settings: inherit; font-language-override: inherit; vertical-align: top; min-width: 10px; overflow: auto; word-break: break-word; background: white;"><span style="color: rgb(0, 0, 0);">I</span>

</td><td style="width: 74.3125px; box-sizing: border-box; outline-color: rgb(32, 110, 167); outline-width: 1px; margin: 0px; padding: 0cm 5.4pt; border-width: medium 1pt 1pt medium; border-style: none solid solid none; border-color: currentcolor windowtext windowtext currentcolor; border-image: initial; font-style: inherit; font-variant: inherit; font-weight: inherit; font-stretch: inherit; font-size: inherit; line-height: 1.2; font-family: inherit; font-optical-sizing: inherit; font-size-adjust: inherit; font-kerning: inherit; font-feature-settings: inherit; font-variation-settings: inherit; font-language-override: inherit; vertical-align: top; min-width: 10px; overflow: auto; word-break: break-word; background: white;"><span style="color: rgb(0, 0, 0);">R/E</span>

</td><td style="width: 154px; box-sizing: border-box; outline-color: rgb(32, 110, 167); outline-width: 1px; margin: 0px; padding: 0cm 5.4pt; border-width: medium 1pt 1pt medium; border-style: none solid solid none; border-color: currentcolor windowtext windowtext currentcolor; border-image: initial; font-style: inherit; font-variant: inherit; font-weight: inherit; font-stretch: inherit; font-size: inherit; line-height: 1.2; font-family: inherit; font-optical-sizing: inherit; font-size-adjust: inherit; font-kerning: inherit; font-feature-settings: inherit; font-variation-settings: inherit; font-language-override: inherit; vertical-align: top; min-width: 10px; overflow: auto; word-break: break-word; background: white;"><span style="color: rgb(0, 0, 0);">N.A</span>

</td><td style="width: 109.375px; box-sizing: border-box; outline-color: rgb(32, 110, 167); outline-width: 1px; margin: 0px; padding: 0cm 5.4pt; border-width: medium 1pt 1pt medium; border-style: none solid solid none; border-color: currentcolor windowtext windowtext currentcolor; border-image: initial; font-style: inherit; font-variant: inherit; font-weight: inherit; font-stretch: inherit; font-size: inherit; line-height: 1.2; font-family: inherit; font-optical-sizing: inherit; font-size-adjust: inherit; font-kerning: inherit; font-feature-settings: inherit; font-variation-settings: inherit; font-language-override: inherit; vertical-align: top; min-width: 10px; overflow: auto; word-break: break-word; background: white;"><span style="color: rgb(0, 0, 0);">I</span>

</td><td style="width: 100.859px; box-sizing: border-box; outline-color: rgb(32, 110, 167); outline-width: 1px; margin: 0px; padding: 0cm 5.4pt; border-width: medium 1pt 1pt medium; border-style: none solid solid none; border-color: currentcolor windowtext windowtext currentcolor; border-image: initial; font-style: inherit; font-variant: inherit; font-weight: inherit; font-stretch: inherit; font-size: inherit; line-height: 1.2; font-family: inherit; font-optical-sizing: inherit; font-size-adjust: inherit; font-kerning: inherit; font-feature-settings: inherit; font-variation-settings: inherit; font-language-override: inherit; vertical-align: top; min-width: 10px; overflow: auto; word-break: break-word; background: white;"><span style="color: rgb(0, 0, 0);">N.A</span>

</td></tr><tr style="height: 26px; box-sizing: border-box; outline-color: rgb(32, 110, 167); outline-width: 1px; margin: 0px; padding: 0px; border: 0px; font: inherit; vertical-align: baseline;"><td style="width: 286.891px; box-sizing: border-box; outline-color: rgb(32, 110, 167); outline-width: 1px; margin: 0px; padding: 0cm 5.4pt; border-width: medium 1pt 1pt; border-style: none solid solid; border-color: currentcolor windowtext windowtext; border-image: initial; font-style: inherit; font-variant: inherit; font-weight: inherit; font-stretch: inherit; font-size: inherit; line-height: 1.2; font-family: inherit; font-optical-sizing: inherit; font-size-adjust: inherit; font-kerning: inherit; font-feature-settings: inherit; font-variation-settings: inherit; font-language-override: inherit; vertical-align: top; min-width: 10px; overflow: auto; word-break: break-word; background: white;"><span style="color: rgb(0, 0, 0);">Reportar recebimento ao remetente</span>

</td><td style="width: 113.562px; box-sizing: border-box; outline-color: rgb(32, 110, 167); outline-width: 1px; margin: 0px; padding: 0cm 5.4pt; border-width: medium 1pt 1pt medium; border-style: none solid solid none; border-color: currentcolor windowtext windowtext currentcolor; border-image: initial; font-style: inherit; font-variant: inherit; font-weight: inherit; font-stretch: inherit; font-size: inherit; line-height: 1.2; font-family: inherit; font-optical-sizing: inherit; font-size-adjust: inherit; font-kerning: inherit; font-feature-settings: inherit; font-variation-settings: inherit; font-language-override: inherit; vertical-align: top; min-width: 10px; overflow: auto; word-break: break-word; background: white;"><span style="color: rgb(0, 0, 0);">I</span>

</td><td style="width: 74.3125px; box-sizing: border-box; outline-color: rgb(32, 110, 167); outline-width: 1px; margin: 0px; padding: 0cm 5.4pt; border-width: medium 1pt 1pt medium; border-style: none solid solid none; border-color: currentcolor windowtext windowtext currentcolor; border-image: initial; font-style: inherit; font-variant: inherit; font-weight: inherit; font-stretch: inherit; font-size: inherit; line-height: 1.2; font-family: inherit; font-optical-sizing: inherit; font-size-adjust: inherit; font-kerning: inherit; font-feature-settings: inherit; font-variation-settings: inherit; font-language-override: inherit; vertical-align: top; min-width: 10px; overflow: auto; word-break: break-word; background: white;"><span style="color: rgb(0, 0, 0);">R/E</span>

</td><td style="width: 154px; box-sizing: border-box; outline-color: rgb(32, 110, 167); outline-width: 1px; margin: 0px; padding: 0cm 5.4pt; border-width: medium 1pt 1pt medium; border-style: none solid solid none; border-color: currentcolor windowtext windowtext currentcolor; border-image: initial; font-style: inherit; font-variant: inherit; font-weight: inherit; font-stretch: inherit; font-size: inherit; line-height: 1.2; font-family: inherit; font-optical-sizing: inherit; font-size-adjust: inherit; font-kerning: inherit; font-feature-settings: inherit; font-variation-settings: inherit; font-language-override: inherit; vertical-align: top; min-width: 10px; overflow: auto; word-break: break-word; background: white;"><span style="color: rgb(0, 0, 0);">N.A</span>

</td><td style="width: 109.375px; box-sizing: border-box; outline-color: rgb(32, 110, 167); outline-width: 1px; margin: 0px; padding: 0cm 5.4pt; border-width: medium 1pt 1pt medium; border-style: none solid solid none; border-color: currentcolor windowtext windowtext currentcolor; border-image: initial; font-style: inherit; font-variant: inherit; font-weight: inherit; font-stretch: inherit; font-size: inherit; line-height: 1.2; font-family: inherit; font-optical-sizing: inherit; font-size-adjust: inherit; font-kerning: inherit; font-feature-settings: inherit; font-variation-settings: inherit; font-language-override: inherit; vertical-align: top; min-width: 10px; overflow: auto; word-break: break-word; background: white;"><span style="color: rgb(0, 0, 0);">I</span>

</td><td style="width: 100.859px; box-sizing: border-box; outline-color: rgb(32, 110, 167); outline-width: 1px; margin: 0px; padding: 0cm 5.4pt; border-width: medium 1pt 1pt medium; border-style: none solid solid none; border-color: currentcolor windowtext windowtext currentcolor; border-image: initial; font-style: inherit; font-variant: inherit; font-weight: inherit; font-stretch: inherit; font-size: inherit; line-height: 1.2; font-family: inherit; font-optical-sizing: inherit; font-size-adjust: inherit; font-kerning: inherit; font-feature-settings: inherit; font-variation-settings: inherit; font-language-override: inherit; vertical-align: top; min-width: 10px; overflow: auto; word-break: break-word; background: white;"><span style="color: rgb(0, 0, 0);">N.A</span>

</td></tr><tr style="height: 24px; box-sizing: border-box; outline-color: rgb(32, 110, 167); outline-width: 1px; margin: 0px; padding: 0px; border: 0px; font: inherit; vertical-align: baseline;"><td style="width: 286.891px; box-sizing: border-box; outline-color: rgb(32, 110, 167); outline-width: 1px; margin: 0px; padding: 0cm 5.4pt; border-width: medium 1pt 1pt; border-style: none solid solid; border-color: currentcolor windowtext windowtext; border-image: initial; font-style: inherit; font-variant: inherit; font-weight: inherit; font-stretch: inherit; font-size: inherit; line-height: 1.2; font-family: inherit; font-optical-sizing: inherit; font-size-adjust: inherit; font-kerning: inherit; font-feature-settings: inherit; font-variation-settings: inherit; font-language-override: inherit; vertical-align: top; min-width: 10px; overflow: auto; word-break: break-word; background: white;"><span style="color: rgb(0, 0, 0);">Solicitar assessoria jurídica</span>

</td><td style="width: 113.562px; box-sizing: border-box; outline-color: rgb(32, 110, 167); outline-width: 1px; margin: 0px; padding: 0cm 5.4pt; border-width: medium 1pt 1pt medium; border-style: none solid solid none; border-color: currentcolor windowtext windowtext currentcolor; border-image: initial; font-style: inherit; font-variant: inherit; font-weight: inherit; font-stretch: inherit; font-size: inherit; line-height: 1.2; font-family: inherit; font-optical-sizing: inherit; font-size-adjust: inherit; font-kerning: inherit; font-feature-settings: inherit; font-variation-settings: inherit; font-language-override: inherit; vertical-align: top; min-width: 10px; overflow: auto; word-break: break-word; background: white;"><span style="color: rgb(0, 0, 0);">I</span>

</td><td style="width: 74.3125px; box-sizing: border-box; outline-color: rgb(32, 110, 167); outline-width: 1px; margin: 0px; padding: 0cm 5.4pt; border-width: medium 1pt 1pt medium; border-style: none solid solid none; border-color: currentcolor windowtext windowtext currentcolor; border-image: initial; font-style: inherit; font-variant: inherit; font-weight: inherit; font-stretch: inherit; font-size: inherit; line-height: 1.2; font-family: inherit; font-optical-sizing: inherit; font-size-adjust: inherit; font-kerning: inherit; font-feature-settings: inherit; font-variation-settings: inherit; font-language-override: inherit; vertical-align: top; min-width: 10px; overflow: auto; word-break: break-word; background: white;"><span style="color: rgb(0, 0, 0);">R/E</span>

</td><td style="width: 154px; box-sizing: border-box; outline-color: rgb(32, 110, 167); outline-width: 1px; margin: 0px; padding: 0cm 5.4pt; border-width: medium 1pt 1pt medium; border-style: none solid solid none; border-color: currentcolor windowtext windowtext currentcolor; border-image: initial; font-style: inherit; font-variant: inherit; font-weight: inherit; font-stretch: inherit; font-size: inherit; line-height: 1.2; font-family: inherit; font-optical-sizing: inherit; font-size-adjust: inherit; font-kerning: inherit; font-feature-settings: inherit; font-variation-settings: inherit; font-language-override: inherit; vertical-align: top; min-width: 10px; overflow: auto; word-break: break-word; background: white;"><span style="color: rgb(0, 0, 0);">N.A</span>

</td><td style="width: 109.375px; box-sizing: border-box; outline-color: rgb(32, 110, 167); outline-width: 1px; margin: 0px; padding: 0cm 5.4pt; border-width: medium 1pt 1pt medium; border-style: none solid solid none; border-color: currentcolor windowtext windowtext currentcolor; border-image: initial; font-style: inherit; font-variant: inherit; font-weight: inherit; font-stretch: inherit; font-size: inherit; line-height: 1.2; font-family: inherit; font-optical-sizing: inherit; font-size-adjust: inherit; font-kerning: inherit; font-feature-settings: inherit; font-variation-settings: inherit; font-language-override: inherit; vertical-align: top; min-width: 10px; overflow: auto; word-break: break-word; background: white;"><span style="color: rgb(0, 0, 0);">I</span>

</td><td style="width: 100.859px; box-sizing: border-box; outline-color: rgb(32, 110, 167); outline-width: 1px; margin: 0px; padding: 0cm 5.4pt; border-width: medium 1pt 1pt medium; border-style: none solid solid none; border-color: currentcolor windowtext windowtext currentcolor; border-image: initial; font-style: inherit; font-variant: inherit; font-weight: inherit; font-stretch: inherit; font-size: inherit; line-height: 1.2; font-family: inherit; font-optical-sizing: inherit; font-size-adjust: inherit; font-kerning: inherit; font-feature-settings: inherit; font-variation-settings: inherit; font-language-override: inherit; vertical-align: top; min-width: 10px; overflow: auto; word-break: break-word; background: white;"><span style="color: rgb(0, 0, 0);">N.A</span>

</td></tr><tr style="height: 20px; box-sizing: border-box; outline-color: rgb(32, 110, 167); outline-width: 1px; margin: 0px; padding: 0px; border: 0px; font: inherit; vertical-align: baseline;"><td style="width: 286.891px; box-sizing: border-box; outline-color: rgb(32, 110, 167); outline-width: 1px; margin: 0px; padding: 0cm 5.4pt; border-width: medium 1pt 1pt; border-style: none solid solid; border-color: currentcolor windowtext windowtext; border-image: initial; font-style: inherit; font-variant: inherit; font-weight: inherit; font-stretch: inherit; font-size: inherit; line-height: 1.2; font-family: inherit; font-optical-sizing: inherit; font-size-adjust: inherit; font-kerning: inherit; font-feature-settings: inherit; font-variation-settings: inherit; font-language-override: inherit; vertical-align: top; min-width: 10px; overflow: auto; word-break: break-word; background: white;"><span style="color: rgb(0, 0, 0);">Emitir parecer</span>

</td><td style="width: 113.562px; box-sizing: border-box; outline-color: rgb(32, 110, 167); outline-width: 1px; margin: 0px; padding: 0cm 5.4pt; border-width: medium 1pt 1pt medium; border-style: none solid solid none; border-color: currentcolor windowtext windowtext currentcolor; border-image: initial; font-style: inherit; font-variant: inherit; font-weight: inherit; font-stretch: inherit; font-size: inherit; line-height: 1.2; font-family: inherit; font-optical-sizing: inherit; font-size-adjust: inherit; font-kerning: inherit; font-feature-settings: inherit; font-variation-settings: inherit; font-language-override: inherit; vertical-align: top; min-width: 10px; overflow: auto; word-break: break-word; background: white;"><span style="color: rgb(0, 0, 0);">I</span>

</td><td style="width: 74.3125px; box-sizing: border-box; outline-color: rgb(32, 110, 167); outline-width: 1px; margin: 0px; padding: 0cm 5.4pt; border-width: medium 1pt 1pt medium; border-style: none solid solid none; border-color: currentcolor windowtext windowtext currentcolor; border-image: initial; font-style: inherit; font-variant: inherit; font-weight: inherit; font-stretch: inherit; font-size: inherit; line-height: 1.2; font-family: inherit; font-optical-sizing: inherit; font-size-adjust: inherit; font-kerning: inherit; font-feature-settings: inherit; font-variation-settings: inherit; font-language-override: inherit; vertical-align: top; min-width: 10px; overflow: auto; word-break: break-word; background: white;"><span style="color: rgb(0, 0, 0);">C</span>

</td><td style="width: 154px; box-sizing: border-box; outline-color: rgb(32, 110, 167); outline-width: 1px; margin: 0px; padding: 0cm 5.4pt; border-width: medium 1pt 1pt medium; border-style: none solid solid none; border-color: currentcolor windowtext windowtext currentcolor; border-image: initial; font-style: inherit; font-variant: inherit; font-weight: inherit; font-stretch: inherit; font-size: inherit; line-height: 1.2; font-family: inherit; font-optical-sizing: inherit; font-size-adjust: inherit; font-kerning: inherit; font-feature-settings: inherit; font-variation-settings: inherit; font-language-override: inherit; vertical-align: top; min-width: 10px; overflow: auto; word-break: break-word; background: white;"><span style="color: rgb(0, 0, 0);">N.A</span>

</td><td style="width: 109.375px; box-sizing: border-box; outline-color: rgb(32, 110, 167); outline-width: 1px; margin: 0px; padding: 0cm 5.4pt; border-width: medium 1pt 1pt medium; border-style: none solid solid none; border-color: currentcolor windowtext windowtext currentcolor; border-image: initial; font-style: inherit; font-variant: inherit; font-weight: inherit; font-stretch: inherit; font-size: inherit; line-height: 1.2; font-family: inherit; font-optical-sizing: inherit; font-size-adjust: inherit; font-kerning: inherit; font-feature-settings: inherit; font-variation-settings: inherit; font-language-override: inherit; vertical-align: top; min-width: 10px; overflow: auto; word-break: break-word; background: white;"><span style="color: rgb(0, 0, 0);">I</span>

</td><td style="width: 100.859px; box-sizing: border-box; outline-color: rgb(32, 110, 167); outline-width: 1px; margin: 0px; padding: 0cm 5.4pt; border-width: medium 1pt 1pt medium; border-style: none solid solid none; border-color: currentcolor windowtext windowtext currentcolor; border-image: initial; font-style: inherit; font-variant: inherit; font-weight: inherit; font-stretch: inherit; font-size: inherit; line-height: 1.2; font-family: inherit; font-optical-sizing: inherit; font-size-adjust: inherit; font-kerning: inherit; font-feature-settings: inherit; font-variation-settings: inherit; font-language-override: inherit; vertical-align: top; min-width: 10px; overflow: auto; word-break: break-word; background: white;"><span style="color: rgb(0, 0, 0);">R/E</span>

</td></tr><tr style="height: 23px; box-sizing: border-box; outline-color: rgb(32, 110, 167); outline-width: 1px; margin: 0px; padding: 0px; border: 0px; font: inherit; vertical-align: baseline;"><td style="width: 286.891px; box-sizing: border-box; outline-color: rgb(32, 110, 167); outline-width: 1px; margin: 0px; padding: 0cm 5.4pt; border-width: medium 1pt 1pt; border-style: none solid solid; border-color: currentcolor windowtext windowtext; border-image: initial; font-style: inherit; font-variant: inherit; font-weight: inherit; font-stretch: inherit; font-size: inherit; line-height: 1.2; font-family: inherit; font-optical-sizing: inherit; font-size-adjust: inherit; font-kerning: inherit; font-feature-settings: inherit; font-variation-settings: inherit; font-language-override: inherit; vertical-align: top; min-width: 10px; overflow: auto; word-break: break-word; background: white;"><span style="color: rgb(0, 0, 0);">Verificação de investigação</span>

</td><td style="width: 113.562px; box-sizing: border-box; outline-color: rgb(32, 110, 167); outline-width: 1px; margin: 0px; padding: 0cm 5.4pt; border-width: medium 1pt 1pt medium; border-style: none solid solid none; border-color: currentcolor windowtext windowtext currentcolor; border-image: initial; font-style: inherit; font-variant: inherit; font-weight: inherit; font-stretch: inherit; font-size: inherit; line-height: 1.2; font-family: inherit; font-optical-sizing: inherit; font-size-adjust: inherit; font-kerning: inherit; font-feature-settings: inherit; font-variation-settings: inherit; font-language-override: inherit; vertical-align: top; min-width: 10px; overflow: auto; word-break: break-word; background: white;"><span style="color: rgb(0, 0, 0);">I</span>

</td><td style="width: 74.3125px; box-sizing: border-box; outline-color: rgb(32, 110, 167); outline-width: 1px; margin: 0px; padding: 0cm 5.4pt; border-width: medium 1pt 1pt medium; border-style: none solid solid none; border-color: currentcolor windowtext windowtext currentcolor; border-image: initial; font-style: inherit; font-variant: inherit; font-weight: inherit; font-stretch: inherit; font-size: inherit; line-height: 1.2; font-family: inherit; font-optical-sizing: inherit; font-size-adjust: inherit; font-kerning: inherit; font-feature-settings: inherit; font-variation-settings: inherit; font-language-override: inherit; vertical-align: top; min-width: 10px; overflow: auto; word-break: break-word; background: white;"><span style="color: rgb(0, 0, 0);">R/E</span>

</td><td style="width: 154px; box-sizing: border-box; outline-color: rgb(32, 110, 167); outline-width: 1px; margin: 0px; padding: 0cm 5.4pt; border-width: medium 1pt 1pt medium; border-style: none solid solid none; border-color: currentcolor windowtext windowtext currentcolor; border-image: initial; font-style: inherit; font-variant: inherit; font-weight: inherit; font-stretch: inherit; font-size: inherit; line-height: 1.2; font-family: inherit; font-optical-sizing: inherit; font-size-adjust: inherit; font-kerning: inherit; font-feature-settings: inherit; font-variation-settings: inherit; font-language-override: inherit; vertical-align: top; min-width: 10px; overflow: auto; word-break: break-word; background: white;"><span style="color: rgb(0, 0, 0);">N.A</span>

</td><td style="width: 109.375px; box-sizing: border-box; outline-color: rgb(32, 110, 167); outline-width: 1px; margin: 0px; padding: 0cm 5.4pt; border-width: medium 1pt 1pt medium; border-style: none solid solid none; border-color: currentcolor windowtext windowtext currentcolor; border-image: initial; font-style: inherit; font-variant: inherit; font-weight: inherit; font-stretch: inherit; font-size: inherit; line-height: 1.2; font-family: inherit; font-optical-sizing: inherit; font-size-adjust: inherit; font-kerning: inherit; font-feature-settings: inherit; font-variation-settings: inherit; font-language-override: inherit; vertical-align: top; min-width: 10px; overflow: auto; word-break: break-word; background: white;"><span style="color: rgb(0, 0, 0);">I</span>

</td><td style="width: 100.859px; box-sizing: border-box; outline-color: rgb(32, 110, 167); outline-width: 1px; margin: 0px; padding: 0cm 5.4pt; border-width: medium 1pt 1pt medium; border-style: none solid solid none; border-color: currentcolor windowtext windowtext currentcolor; border-image: initial; font-style: inherit; font-variant: inherit; font-weight: inherit; font-stretch: inherit; font-size: inherit; line-height: 1.2; font-family: inherit; font-optical-sizing: inherit; font-size-adjust: inherit; font-kerning: inherit; font-feature-settings: inherit; font-variation-settings: inherit; font-language-override: inherit; vertical-align: top; min-width: 10px; overflow: auto; word-break: break-word; background: white;"><span style="color: rgb(0, 0, 0);">N.A</span>

</td></tr><tr style="height: 23px; box-sizing: border-box; outline-color: rgb(32, 110, 167); outline-width: 1px; margin: 0px; padding: 0px; border: 0px; font: inherit; vertical-align: baseline;"><td style="width: 286.891px; box-sizing: border-box; outline-color: rgb(32, 110, 167); outline-width: 1px; margin: 0px; padding: 0cm 5.4pt; border-width: medium 1pt 1pt; border-style: none solid solid; border-color: currentcolor windowtext windowtext; border-image: initial; font-style: inherit; font-variant: inherit; font-weight: inherit; font-stretch: inherit; font-size: inherit; line-height: 1.2; font-family: inherit; font-optical-sizing: inherit; font-size-adjust: inherit; font-kerning: inherit; font-feature-settings: inherit; font-variation-settings: inherit; font-language-override: inherit; vertical-align: top; min-width: 10px; overflow: auto; word-break: break-word; background: white;"><span style="color: rgb(0, 0, 0);">Nomear comitê</span>

</td><td style="width: 113.562px; box-sizing: border-box; outline-color: rgb(32, 110, 167); outline-width: 1px; margin: 0px; padding: 0cm 5.4pt; border-width: medium 1pt 1pt medium; border-style: none solid solid none; border-color: currentcolor windowtext windowtext currentcolor; border-image: initial; font-style: inherit; font-variant: inherit; font-weight: inherit; font-stretch: inherit; font-size: inherit; line-height: 1.2; font-family: inherit; font-optical-sizing: inherit; font-size-adjust: inherit; font-kerning: inherit; font-feature-settings: inherit; font-variation-settings: inherit; font-language-override: inherit; vertical-align: top; min-width: 10px; overflow: auto; word-break: break-word; background: white;"><span style="color: rgb(0, 0, 0);">I</span>

</td><td style="width: 74.3125px; box-sizing: border-box; outline-color: rgb(32, 110, 167); outline-width: 1px; margin: 0px; padding: 0cm 5.4pt; border-width: medium 1pt 1pt medium; border-style: none solid solid none; border-color: currentcolor windowtext windowtext currentcolor; border-image: initial; font-style: inherit; font-variant: inherit; font-weight: inherit; font-stretch: inherit; font-size: inherit; line-height: 1.2; font-family: inherit; font-optical-sizing: inherit; font-size-adjust: inherit; font-kerning: inherit; font-feature-settings: inherit; font-variation-settings: inherit; font-language-override: inherit; vertical-align: top; min-width: 10px; overflow: auto; word-break: break-word; background: white;"><span style="color: rgb(0, 0, 0);">R/E</span>

</td><td style="width: 154px; box-sizing: border-box; outline-color: rgb(32, 110, 167); outline-width: 1px; margin: 0px; padding: 0cm 5.4pt; border-width: medium 1pt 1pt medium; border-style: none solid solid none; border-color: currentcolor windowtext windowtext currentcolor; border-image: initial; font-style: inherit; font-variant: inherit; font-weight: inherit; font-stretch: inherit; font-size: inherit; line-height: 1.2; font-family: inherit; font-optical-sizing: inherit; font-size-adjust: inherit; font-kerning: inherit; font-feature-settings: inherit; font-variation-settings: inherit; font-language-override: inherit; vertical-align: top; min-width: 10px; overflow: auto; word-break: break-word; background: white;"><span style="color: rgb(0, 0, 0);">I</span>

</td><td style="width: 109.375px; box-sizing: border-box; outline-color: rgb(32, 110, 167); outline-width: 1px; margin: 0px; padding: 0cm 5.4pt; border-width: medium 1pt 1pt medium; border-style: none solid solid none; border-color: currentcolor windowtext windowtext currentcolor; border-image: initial; font-style: inherit; font-variant: inherit; font-weight: inherit; font-stretch: inherit; font-size: inherit; line-height: 1.2; font-family: inherit; font-optical-sizing: inherit; font-size-adjust: inherit; font-kerning: inherit; font-feature-settings: inherit; font-variation-settings: inherit; font-language-override: inherit; vertical-align: top; min-width: 10px; overflow: auto; word-break: break-word; background: white;"><span style="color: rgb(0, 0, 0);">I</span>

</td><td style="width: 100.859px; box-sizing: border-box; outline-color: rgb(32, 110, 167); outline-width: 1px; margin: 0px; padding: 0cm 5.4pt; border-width: medium 1pt 1pt medium; border-style: none solid solid none; border-color: currentcolor windowtext windowtext currentcolor; border-image: initial; font-style: inherit; font-variant: inherit; font-weight: inherit; font-stretch: inherit; font-size: inherit; line-height: 1.2; font-family: inherit; font-optical-sizing: inherit; font-size-adjust: inherit; font-kerning: inherit; font-feature-settings: inherit; font-variation-settings: inherit; font-language-override: inherit; vertical-align: top; min-width: 10px; overflow: auto; word-break: break-word; background: white;"><span style="color: rgb(0, 0, 0);">N.A</span>

</td></tr><tr style="height: 22px; box-sizing: border-box; outline-color: rgb(32, 110, 167); outline-width: 1px; margin: 0px; padding: 0px; border: 0px; font: inherit; vertical-align: baseline;"><td style="width: 286.891px; box-sizing: border-box; outline-color: rgb(32, 110, 167); outline-width: 1px; margin: 0px; padding: 0cm 5.4pt; border-width: medium 1pt 1pt; border-style: none solid solid; border-color: currentcolor windowtext windowtext; border-image: initial; font-style: inherit; font-variant: inherit; font-weight: inherit; font-stretch: inherit; font-size: inherit; line-height: 1.2; font-family: inherit; font-optical-sizing: inherit; font-size-adjust: inherit; font-kerning: inherit; font-feature-settings: inherit; font-variation-settings: inherit; font-language-override: inherit; vertical-align: top; min-width: 10px; overflow: auto; word-break: break-word; background: white;"><span style="color: rgb(0, 0, 0);">Coletar evidências</span>

</td><td style="width: 113.562px; box-sizing: border-box; outline-color: rgb(32, 110, 167); outline-width: 1px; margin: 0px; padding: 0cm 5.4pt; border-width: medium 1pt 1pt medium; border-style: none solid solid none; border-color: currentcolor windowtext windowtext currentcolor; border-image: initial; font-style: inherit; font-variant: inherit; font-weight: inherit; font-stretch: inherit; font-size: inherit; line-height: 1.2; font-family: inherit; font-optical-sizing: inherit; font-size-adjust: inherit; font-kerning: inherit; font-feature-settings: inherit; font-variation-settings: inherit; font-language-override: inherit; vertical-align: top; min-width: 10px; overflow: auto; word-break: break-word; background: white;"><span style="color: rgb(0, 0, 0);">I</span>

</td><td style="width: 74.3125px; box-sizing: border-box; outline-color: rgb(32, 110, 167); outline-width: 1px; margin: 0px; padding: 0cm 5.4pt; border-width: medium 1pt 1pt medium; border-style: none solid solid none; border-color: currentcolor windowtext windowtext currentcolor; border-image: initial; font-style: inherit; font-variant: inherit; font-weight: inherit; font-stretch: inherit; font-size: inherit; line-height: 1.2; font-family: inherit; font-optical-sizing: inherit; font-size-adjust: inherit; font-kerning: inherit; font-feature-settings: inherit; font-variation-settings: inherit; font-language-override: inherit; vertical-align: top; min-width: 10px; overflow: auto; word-break: break-word; background: white;"><span style="color: rgb(0, 0, 0);">R/E</span>

</td><td style="width: 154px; box-sizing: border-box; outline-color: rgb(32, 110, 167); outline-width: 1px; margin: 0px; padding: 0cm 5.4pt; border-width: medium 1pt 1pt medium; border-style: none solid solid none; border-color: currentcolor windowtext windowtext currentcolor; border-image: initial; font-style: inherit; font-variant: inherit; font-weight: inherit; font-stretch: inherit; font-size: inherit; line-height: 1.2; font-family: inherit; font-optical-sizing: inherit; font-size-adjust: inherit; font-kerning: inherit; font-feature-settings: inherit; font-variation-settings: inherit; font-language-override: inherit; vertical-align: top; min-width: 10px; overflow: auto; word-break: break-word; background: white;"><span style="color: rgb(0, 0, 0);">N.A</span>

</td><td style="width: 109.375px; box-sizing: border-box; outline-color: rgb(32, 110, 167); outline-width: 1px; margin: 0px; padding: 0cm 5.4pt; border-width: medium 1pt 1pt medium; border-style: none solid solid none; border-color: currentcolor windowtext windowtext currentcolor; border-image: initial; font-style: inherit; font-variant: inherit; font-weight: inherit; font-stretch: inherit; font-size: inherit; line-height: 1.2; font-family: inherit; font-optical-sizing: inherit; font-size-adjust: inherit; font-kerning: inherit; font-feature-settings: inherit; font-variation-settings: inherit; font-language-override: inherit; vertical-align: top; min-width: 10px; overflow: auto; word-break: break-word; background: white;"><span style="color: rgb(0, 0, 0);">R/E</span>

</td><td style="width: 100.859px; box-sizing: border-box; outline-color: rgb(32, 110, 167); outline-width: 1px; margin: 0px; padding: 0cm 5.4pt; border-width: medium 1pt 1pt medium; border-style: none solid solid none; border-color: currentcolor windowtext windowtext currentcolor; border-image: initial; font-style: inherit; font-variant: inherit; font-weight: inherit; font-stretch: inherit; font-size: inherit; line-height: 1.2; font-family: inherit; font-optical-sizing: inherit; font-size-adjust: inherit; font-kerning: inherit; font-feature-settings: inherit; font-variation-settings: inherit; font-language-override: inherit; vertical-align: top; min-width: 10px; overflow: auto; word-break: break-word; background: white;"><span style="color: rgb(0, 0, 0);">N.A</span>

</td></tr><tr style="height: 20px; box-sizing: border-box; outline-color: rgb(32, 110, 167); outline-width: 1px; margin: 0px; padding: 0px; border: 0px; font: inherit; vertical-align: baseline;"><td style="width: 286.891px; box-sizing: border-box; outline-color: rgb(32, 110, 167); outline-width: 1px; margin: 0px; padding: 0cm 5.4pt; border-width: medium 1pt 1pt; border-style: none solid solid; border-color: currentcolor windowtext windowtext; border-image: initial; font-style: inherit; font-variant: inherit; font-weight: inherit; font-stretch: inherit; font-size: inherit; line-height: 1.2; font-family: inherit; font-optical-sizing: inherit; font-size-adjust: inherit; font-kerning: inherit; font-feature-settings: inherit; font-variation-settings: inherit; font-language-override: inherit; vertical-align: top; min-width: 10px; overflow: auto; word-break: break-word; background: white;"><span style="color: rgb(0, 0, 0);">Avaliação e conclusão</span>

</td><td style="width: 113.562px; box-sizing: border-box; outline-color: rgb(32, 110, 167); outline-width: 1px; margin: 0px; padding: 0cm 5.4pt; border-width: medium 1pt 1pt medium; border-style: none solid solid none; border-color: currentcolor windowtext windowtext currentcolor; border-image: initial; font-style: inherit; font-variant: inherit; font-weight: inherit; font-stretch: inherit; font-size: inherit; line-height: 1.2; font-family: inherit; font-optical-sizing: inherit; font-size-adjust: inherit; font-kerning: inherit; font-feature-settings: inherit; font-variation-settings: inherit; font-language-override: inherit; vertical-align: top; min-width: 10px; overflow: auto; word-break: break-word; background: white;"><span style="color: rgb(0, 0, 0);">A</span>

</td><td style="width: 74.3125px; box-sizing: border-box; outline-color: rgb(32, 110, 167); outline-width: 1px; margin: 0px; padding: 0cm 5.4pt; border-width: medium 1pt 1pt medium; border-style: none solid solid none; border-color: currentcolor windowtext windowtext currentcolor; border-image: initial; font-style: inherit; font-variant: inherit; font-weight: inherit; font-stretch: inherit; font-size: inherit; line-height: 1.2; font-family: inherit; font-optical-sizing: inherit; font-size-adjust: inherit; font-kerning: inherit; font-feature-settings: inherit; font-variation-settings: inherit; font-language-override: inherit; vertical-align: top; min-width: 10px; overflow: auto; word-break: break-word; background: white;"><span style="color: rgb(0, 0, 0);">R/E</span>

</td><td style="width: 154px; box-sizing: border-box; outline-color: rgb(32, 110, 167); outline-width: 1px; margin: 0px; padding: 0cm 5.4pt; border-width: medium 1pt 1pt medium; border-style: none solid solid none; border-color: currentcolor windowtext windowtext currentcolor; border-image: initial; font-style: inherit; font-variant: inherit; font-weight: inherit; font-stretch: inherit; font-size: inherit; line-height: 1.2; font-family: inherit; font-optical-sizing: inherit; font-size-adjust: inherit; font-kerning: inherit; font-feature-settings: inherit; font-variation-settings: inherit; font-language-override: inherit; vertical-align: top; min-width: 10px; overflow: auto; word-break: break-word; background: white;"><span style="color: rgb(0, 0, 0);">N.A</span>

</td><td style="width: 109.375px; box-sizing: border-box; outline-color: rgb(32, 110, 167); outline-width: 1px; margin: 0px; padding: 0cm 5.4pt; border-width: medium 1pt 1pt medium; border-style: none solid solid none; border-color: currentcolor windowtext windowtext currentcolor; border-image: initial; font-style: inherit; font-variant: inherit; font-weight: inherit; font-stretch: inherit; font-size: inherit; line-height: 1.2; font-family: inherit; font-optical-sizing: inherit; font-size-adjust: inherit; font-kerning: inherit; font-feature-settings: inherit; font-variation-settings: inherit; font-language-override: inherit; vertical-align: top; min-width: 10px; overflow: auto; word-break: break-word; background: white;"><span style="color: rgb(0, 0, 0);">R/E</span>

</td><td style="width: 100.859px; box-sizing: border-box; outline-color: rgb(32, 110, 167); outline-width: 1px; margin: 0px; padding: 0cm 5.4pt; border-width: medium 1pt 1pt medium; border-style: none solid solid none; border-color: currentcolor windowtext windowtext currentcolor; border-image: initial; font-style: inherit; font-variant: inherit; font-weight: inherit; font-stretch: inherit; font-size: inherit; line-height: 1.2; font-family: inherit; font-optical-sizing: inherit; font-size-adjust: inherit; font-kerning: inherit; font-feature-settings: inherit; font-variation-settings: inherit; font-language-override: inherit; vertical-align: top; min-width: 10px; overflow: auto; word-break: break-word; background: white;"><span style="color: rgb(0, 0, 0);">N.A</span>

</td></tr><tr style="height: 21px; box-sizing: border-box; outline-color: rgb(32, 110, 167); outline-width: 1px; margin: 0px; padding: 0px; border: 0px; font: inherit; vertical-align: baseline;"><td style="width: 286.891px; box-sizing: border-box; outline-color: rgb(32, 110, 167); outline-width: 1px; margin: 0px; padding: 0cm 5.4pt; border-width: medium 1pt 1pt; border-style: none solid solid; border-color: currentcolor windowtext windowtext; border-image: initial; font-style: inherit; font-variant: inherit; font-weight: inherit; font-stretch: inherit; font-size: inherit; line-height: 1.2; font-family: inherit; font-optical-sizing: inherit; font-size-adjust: inherit; font-kerning: inherit; font-feature-settings: inherit; font-variation-settings: inherit; font-language-override: inherit; vertical-align: top; min-width: 10px; overflow: auto; word-break: break-word; background: white;"><span style="color: rgb(0, 0, 0);">Aplicar ações corretivas</span>

</td><td style="width: 113.562px; box-sizing: border-box; outline-color: rgb(32, 110, 167); outline-width: 1px; margin: 0px; padding: 0cm 5.4pt; border-width: medium 1pt 1pt medium; border-style: none solid solid none; border-color: currentcolor windowtext windowtext currentcolor; border-image: initial; font-style: inherit; font-variant: inherit; font-weight: inherit; font-stretch: inherit; font-size: inherit; line-height: 1.2; font-family: inherit; font-optical-sizing: inherit; font-size-adjust: inherit; font-kerning: inherit; font-feature-settings: inherit; font-variation-settings: inherit; font-language-override: inherit; vertical-align: top; min-width: 10px; overflow: auto; word-break: break-word; background: white;"><span style="color: rgb(0, 0, 0);">I</span>

</td><td style="width: 74.3125px; box-sizing: border-box; outline-color: rgb(32, 110, 167); outline-width: 1px; margin: 0px; padding: 0cm 5.4pt; border-width: medium 1pt 1pt medium; border-style: none solid solid none; border-color: currentcolor windowtext windowtext currentcolor; border-image: initial; font-style: inherit; font-variant: inherit; font-weight: inherit; font-stretch: inherit; font-size: inherit; line-height: 1.2; font-family: inherit; font-optical-sizing: inherit; font-size-adjust: inherit; font-kerning: inherit; font-feature-settings: inherit; font-variation-settings: inherit; font-language-override: inherit; vertical-align: top; min-width: 10px; overflow: auto; word-break: break-word; background: white;"><span style="color: rgb(0, 0, 0);">R/E</span>

</td><td style="width: 154px; box-sizing: border-box; outline-color: rgb(32, 110, 167); outline-width: 1px; margin: 0px; padding: 0cm 5.4pt; border-width: medium 1pt 1pt medium; border-style: none solid solid none; border-color: currentcolor windowtext windowtext currentcolor; border-image: initial; font-style: inherit; font-variant: inherit; font-weight: inherit; font-stretch: inherit; font-size: inherit; line-height: 1.2; font-family: inherit; font-optical-sizing: inherit; font-size-adjust: inherit; font-kerning: inherit; font-feature-settings: inherit; font-variation-settings: inherit; font-language-override: inherit; vertical-align: top; min-width: 10px; overflow: auto; word-break: break-word; background: white;"><span style="color: rgb(0, 0, 0);">I</span>

</td><td style="width: 109.375px; box-sizing: border-box; outline-color: rgb(32, 110, 167); outline-width: 1px; margin: 0px; padding: 0cm 5.4pt; border-width: medium 1pt 1pt medium; border-style: none solid solid none; border-color: currentcolor windowtext windowtext currentcolor; border-image: initial; font-style: inherit; font-variant: inherit; font-weight: inherit; font-stretch: inherit; font-size: inherit; line-height: 1.2; font-family: inherit; font-optical-sizing: inherit; font-size-adjust: inherit; font-kerning: inherit; font-feature-settings: inherit; font-variation-settings: inherit; font-language-override: inherit; vertical-align: top; min-width: 10px; overflow: auto; word-break: break-word; background: white;"><span style="color: rgb(0, 0, 0);">R/E</span>

</td><td style="width: 100.859px; box-sizing: border-box; outline-color: rgb(32, 110, 167); outline-width: 1px; margin: 0px; padding: 0cm 5.4pt; border-width: medium 1pt 1pt medium; border-style: none solid solid none; border-color: currentcolor windowtext windowtext currentcolor; border-image: initial; font-style: inherit; font-variant: inherit; font-weight: inherit; font-stretch: inherit; font-size: inherit; line-height: 1.2; font-family: inherit; font-optical-sizing: inherit; font-size-adjust: inherit; font-kerning: inherit; font-feature-settings: inherit; font-variation-settings: inherit; font-language-override: inherit; vertical-align: top; min-width: 10px; overflow: auto; word-break: break-word; background: white;"><span style="color: rgb(0, 0, 0);">I</span>

</td></tr><tr style="height: 20px; box-sizing: border-box; outline-color: rgb(32, 110, 167); outline-width: 1px; margin: 0px; padding: 0px; border: 0px; font: inherit; vertical-align: baseline;"><td style="width: 286.891px; box-sizing: border-box; outline-color: rgb(32, 110, 167); outline-width: 1px; margin: 0px; padding: 0cm 5.4pt; border-width: medium 1pt 1pt; border-style: none solid solid; border-color: currentcolor windowtext windowtext; border-image: initial; font-style: inherit; font-variant: inherit; font-weight: inherit; font-stretch: inherit; font-size: inherit; line-height: 1.2; font-family: inherit; font-optical-sizing: inherit; font-size-adjust: inherit; font-kerning: inherit; font-feature-settings: inherit; font-variation-settings: inherit; font-language-override: inherit; vertical-align: top; min-width: 10px; overflow: auto; word-break: break-word; background: white;"><span style="color: rgb(0, 0, 0);">Reportar conclusão</span>

</td><td style="width: 113.562px; box-sizing: border-box; outline-color: rgb(32, 110, 167); outline-width: 1px; margin: 0px; padding: 0cm 5.4pt; border-width: medium 1pt 1pt medium; border-style: none solid solid none; border-color: currentcolor windowtext windowtext currentcolor; border-image: initial; font-style: inherit; font-variant: inherit; font-weight: inherit; font-stretch: inherit; font-size: inherit; line-height: 1.2; font-family: inherit; font-optical-sizing: inherit; font-size-adjust: inherit; font-kerning: inherit; font-feature-settings: inherit; font-variation-settings: inherit; font-language-override: inherit; vertical-align: top; min-width: 10px; overflow: auto; word-break: break-word; background: white;"><span style="color: rgb(0, 0, 0);">I</span>

</td><td style="width: 74.3125px; box-sizing: border-box; outline-color: rgb(32, 110, 167); outline-width: 1px; margin: 0px; padding: 0cm 5.4pt; border-width: medium 1pt 1pt medium; border-style: none solid solid none; border-color: currentcolor windowtext windowtext currentcolor; border-image: initial; font-style: inherit; font-variant: inherit; font-weight: inherit; font-stretch: inherit; font-size: inherit; line-height: 1.2; font-family: inherit; font-optical-sizing: inherit; font-size-adjust: inherit; font-kerning: inherit; font-feature-settings: inherit; font-variation-settings: inherit; font-language-override: inherit; vertical-align: top; min-width: 10px; overflow: auto; word-break: break-word; background: white;"><span style="color: rgb(0, 0, 0);">R/E</span>

</td><td style="width: 154px; box-sizing: border-box; outline-color: rgb(32, 110, 167); outline-width: 1px; margin: 0px; padding: 0cm 5.4pt; border-width: medium 1pt 1pt medium; border-style: none solid solid none; border-color: currentcolor windowtext windowtext currentcolor; border-image: initial; font-style: inherit; font-variant: inherit; font-weight: inherit; font-stretch: inherit; font-size: inherit; line-height: 1.2; font-family: inherit; font-optical-sizing: inherit; font-size-adjust: inherit; font-kerning: inherit; font-feature-settings: inherit; font-variation-settings: inherit; font-language-override: inherit; vertical-align: top; min-width: 10px; overflow: auto; word-break: break-word; background: white;"><span style="color: rgb(0, 0, 0);">I</span>

</td><td style="width: 109.375px; box-sizing: border-box; outline-color: rgb(32, 110, 167); outline-width: 1px; margin: 0px; padding: 0cm 5.4pt; border-width: medium 1pt 1pt medium; border-style: none solid solid none; border-color: currentcolor windowtext windowtext currentcolor; border-image: initial; font-style: inherit; font-variant: inherit; font-weight: inherit; font-stretch: inherit; font-size: inherit; line-height: 1.2; font-family: inherit; font-optical-sizing: inherit; font-size-adjust: inherit; font-kerning: inherit; font-feature-settings: inherit; font-variation-settings: inherit; font-language-override: inherit; vertical-align: top; min-width: 10px; overflow: auto; word-break: break-word; background: white;"><span style="color: rgb(0, 0, 0);">I</span>

</td><td style="width: 100.859px; box-sizing: border-box; outline-color: rgb(32, 110, 167); outline-width: 1px; margin: 0px; padding: 0cm 5.4pt; border-width: medium 1pt 1pt medium; border-style: none solid solid none; border-color: currentcolor windowtext windowtext currentcolor; border-image: initial; font-style: inherit; font-variant: inherit; font-weight: inherit; font-stretch: inherit; font-size: inherit; line-height: 1.2; font-family: inherit; font-optical-sizing: inherit; font-size-adjust: inherit; font-kerning: inherit; font-feature-settings: inherit; font-variation-settings: inherit; font-language-override: inherit; vertical-align: top; min-width: 10px; overflow: auto; word-break: break-word; background: white;"><span style="color: rgb(0, 0, 0);">N.A</span>

</td></tr><tr style="height: 23px; box-sizing: border-box; outline-color: rgb(32, 110, 167); outline-width: 1px; margin: 0px; padding: 0px; border: 0px; font: inherit; vertical-align: baseline;"><td style="width: 286.891px; box-sizing: border-box; outline-color: rgb(32, 110, 167); outline-width: 1px; margin: 0px; padding: 0cm 5.4pt; border-width: medium 1pt 1pt; border-style: none solid solid; border-color: currentcolor windowtext windowtext; border-image: initial; font-style: inherit; font-variant: inherit; font-weight: inherit; font-stretch: inherit; font-size: inherit; line-height: 1.2; font-family: inherit; font-optical-sizing: inherit; font-size-adjust: inherit; font-kerning: inherit; font-feature-settings: inherit; font-variation-settings: inherit; font-language-override: inherit; vertical-align: top; min-width: 10px; overflow: auto; word-break: break-word; background: white;"><span style="color: rgb(0, 0, 0); white-space: pre-wrap;">Arquivar denúncia </span>

</td><td style="width: 113.562px; box-sizing: border-box; outline-color: rgb(32, 110, 167); outline-width: 1px; margin: 0px; padding: 0cm 5.4pt; border-width: medium 1pt 1pt medium; border-style: none solid solid none; border-color: currentcolor windowtext windowtext currentcolor; border-image: initial; font-style: inherit; font-variant: inherit; font-weight: inherit; font-stretch: inherit; font-size: inherit; line-height: 1.2; font-family: inherit; font-optical-sizing: inherit; font-size-adjust: inherit; font-kerning: inherit; font-feature-settings: inherit; font-variation-settings: inherit; font-language-override: inherit; vertical-align: top; min-width: 10px; overflow: auto; word-break: break-word; background: white;"><span style="color: rgb(0, 0, 0);">N.A</span>

</td><td style="width: 74.3125px; box-sizing: border-box; outline-color: rgb(32, 110, 167); outline-width: 1px; margin: 0px; padding: 0cm 5.4pt; border-width: medium 1pt 1pt medium; border-style: none solid solid none; border-color: currentcolor windowtext windowtext currentcolor; border-image: initial; font-style: inherit; font-variant: inherit; font-weight: inherit; font-stretch: inherit; font-size: inherit; line-height: 1.2; font-family: inherit; font-optical-sizing: inherit; font-size-adjust: inherit; font-kerning: inherit; font-feature-settings: inherit; font-variation-settings: inherit; font-language-override: inherit; vertical-align: top; min-width: 10px; overflow: auto; word-break: break-word; background: white;"><span style="color: rgb(0, 0, 0);">R/E</span>

</td><td style="width: 154px; box-sizing: border-box; outline-color: rgb(32, 110, 167); outline-width: 1px; margin: 0px; padding: 0cm 5.4pt; border-width: medium 1pt 1pt medium; border-style: none solid solid none; border-color: currentcolor windowtext windowtext currentcolor; border-image: initial; font-style: inherit; font-variant: inherit; font-weight: inherit; font-stretch: inherit; font-size: inherit; line-height: 1.2; font-family: inherit; font-optical-sizing: inherit; font-size-adjust: inherit; font-kerning: inherit; font-feature-settings: inherit; font-variation-settings: inherit; font-language-override: inherit; vertical-align: top; min-width: 10px; overflow: auto; word-break: break-word; background: white;"><span style="color: rgb(0, 0, 0);">N.A</span>

</td><td style="width: 109.375px; box-sizing: border-box; outline-color: rgb(32, 110, 167); outline-width: 1px; margin: 0px; padding: 0cm 5.4pt; border-width: medium 1pt 1pt medium; border-style: none solid solid none; border-color: currentcolor windowtext windowtext currentcolor; border-image: initial; font-style: inherit; font-variant: inherit; font-weight: inherit; font-stretch: inherit; font-size: inherit; line-height: 1.2; font-family: inherit; font-optical-sizing: inherit; font-size-adjust: inherit; font-kerning: inherit; font-feature-settings: inherit; font-variation-settings: inherit; font-language-override: inherit; vertical-align: top; min-width: 10px; overflow: auto; word-break: break-word; background: white;"><span style="color: rgb(0, 0, 0);">N.A</span>

</td><td style="width: 100.859px; box-sizing: border-box; outline-color: rgb(32, 110, 167); outline-width: 1px; margin: 0px; padding: 0cm 5.4pt; border-width: medium 1pt 1pt medium; border-style: none solid solid none; border-color: currentcolor windowtext windowtext currentcolor; border-image: initial; font-style: inherit; font-variant: inherit; font-weight: inherit; font-stretch: inherit; font-size: inherit; line-height: 1.2; font-family: inherit; font-optical-sizing: inherit; font-size-adjust: inherit; font-kerning: inherit; font-feature-settings: inherit; font-variation-settings: inherit; font-language-override: inherit; vertical-align: top; min-width: 10px; overflow: auto; word-break: break-word; background: white;"><span style="color: rgb(0, 0, 0);">N.A</span>

</td></tr></tbody></table>

*****Tabela 2 – Matriz de Responsabilidade*****

#### <span style="color: rgb(0, 0, 0);">7.1. Legenda</span>

- ****A (Aprova):****<span style="color: rgb(0, 0, 0); white-space: pre-wrap;"> Tem a autoridade para revisar e aprovar o trabalho realizado, garantindo que os critérios e padrões estão sendo atendidos;</span>
- ****C (Consulta):****<span style="color: rgb(0, 0, 0); white-space: pre-wrap;"> Deve ser consultado durante o processo para fornecer informações ou suporte especializado, mas não é o responsável direto;</span>
- ****E (Executa):****<span style="color: rgb(0, 0, 0); white-space: pre-wrap;"> Pessoa ou equipe que executa tarefas práticas, mas sem responsabilidade decisória ou autoridade para aprovar;</span>
- ****I (Informado):****<span style="color: rgb(0, 0, 0); white-space: pre-wrap;"> Deve ser informado sobre o andamento ou conclusão da tarefa, pois pode ser impactado pelo resultado, mas não participa diretamente do processo;</span>
- ****R (Responsável):****<span style="color: rgb(0, 0, 0); white-space: pre-wrap;"> Responsável pela tarefa ou processo. É a pessoa ou equipe que realiza a ação;</span>
- ****S (Suporte):****<span style="color: rgb(0, 0, 0); white-space: pre-wrap;"> Auxilia na execução das tarefas, fornecendo recursos ou assistência, mas sem responsabilidade ou autoridade decisória;</span>
- ****V (Verifica):****<span style="color: rgb(0, 0, 0); white-space: pre-wrap;"> Responsável por revisar a conformidade do processo ou tarefa antes da aprovação, assegurando que os requisitos foram atendidos.</span>

### <span style="color: rgb(0, 0, 0);">8. Sistema de Gestão Integrada</span>

#### <span style="color: rgb(0, 0, 0); white-space: pre-wrap;"> 8.1. Perigos, Riscos e Oportunidades</span>

<table class="align-center" id="bkmrk-perigosriscosoportun" style="box-sizing: border-box; outline-color: rgb(32, 110, 167); outline-width: 1px; margin: 0.3em auto 1.375em; padding: 0px; border-width: medium; border-style: none; border-color: currentcolor; border-image: initial; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-variant-numeric: inherit; font-variant-east-asian: inherit; font-variant-alternates: inherit; font-variant-position: inherit; font-variant-emoji: inherit; font-weight: 400; font-stretch: inherit; font-size: 14px; line-height: inherit; font-family: -apple-system, BlinkMacSystemFont, "Segoe UI", Oxygen, Ubuntu, Roboto, Cantarell, "Fira Sans", "Droid Sans", "Helvetica Neue", sans-serif; font-optical-sizing: inherit; font-size-adjust: inherit; font-kerning: inherit; font-feature-settings: inherit; font-variation-settings: inherit; font-language-override: inherit; vertical-align: baseline; border-collapse: collapse; border-spacing: 0px; min-width: 100px; max-width: 100%; hyphens: auto; table-layout: fixed; text-align: center; color: rgb(68, 68, 68); letter-spacing: normal; orphans: 2; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; width: 439.2pt;"><colgroup><col style="width: 113px;"></col><col></col><col style="width: 76.5pt;"></col><col style="width: 82.7pt;"></col><col style="width: 108.7pt;"></col></colgroup><tbody><tr style="box-sizing: border-box; outline-color: rgb(32, 110, 167); outline-width: 1px; margin: 0px; padding: 0px; border: 0px; font: inherit; vertical-align: baseline;"><td class="align-center" style="box-sizing: border-box; outline-color: rgb(32, 110, 167); outline-width: 1px; margin: 0px; padding: 0cm 5.4pt; border: 1pt solid windowtext; font-style: inherit; font-variant: inherit; font-weight: inherit; font-stretch: inherit; font-size: inherit; line-height: 1.2; font-family: inherit; font-optical-sizing: inherit; font-size-adjust: inherit; font-kerning: inherit; font-feature-settings: inherit; font-variation-settings: inherit; font-language-override: inherit; vertical-align: top; min-width: 10px; overflow: auto; word-break: break-word; text-align: center;">****Perigos****

</td><td class="align-center" style="box-sizing: border-box; outline-color: rgb(32, 110, 167); outline-width: 1px; margin: 0px; padding: 0cm 5.4pt; border-width: 1pt 1pt 1pt medium; border-style: solid solid solid none; border-color: windowtext windowtext windowtext currentcolor; border-image: initial; font-style: inherit; font-variant: inherit; font-weight: inherit; font-stretch: inherit; font-size: inherit; line-height: 1.2; font-family: inherit; font-optical-sizing: inherit; font-size-adjust: inherit; font-kerning: inherit; font-feature-settings: inherit; font-variation-settings: inherit; font-language-override: inherit; vertical-align: top; min-width: 10px; overflow: auto; word-break: break-word; text-align: center;">****Riscos****

</td><td class="align-center" style="box-sizing: border-box; outline-color: rgb(32, 110, 167); outline-width: 1px; margin: 0px; padding: 0cm 5.4pt; border-width: 1pt 1pt 1pt medium; border-style: solid solid solid none; border-color: windowtext windowtext windowtext currentcolor; border-image: initial; font-style: inherit; font-variant: inherit; font-weight: inherit; font-stretch: inherit; font-size: inherit; line-height: 1.2; font-family: inherit; font-optical-sizing: inherit; font-size-adjust: inherit; font-kerning: inherit; font-feature-settings: inherit; font-variation-settings: inherit; font-language-override: inherit; vertical-align: top; min-width: 10px; overflow: auto; word-break: break-word; text-align: center; width: 76.5pt;">****Oportunidades****

</td><td class="align-center" style="box-sizing: border-box; outline-color: rgb(32, 110, 167); outline-width: 1px; margin: 0px; padding: 0cm 5.4pt; border-width: 1pt 1pt 1pt medium; border-style: solid solid solid none; border-color: windowtext windowtext windowtext currentcolor; border-image: initial; font-style: inherit; font-variant: inherit; font-weight: inherit; font-stretch: inherit; font-size: inherit; line-height: 1.2; font-family: inherit; font-optical-sizing: inherit; font-size-adjust: inherit; font-kerning: inherit; font-feature-settings: inherit; font-variation-settings: inherit; font-language-override: inherit; vertical-align: top; min-width: 10px; overflow: auto; word-break: break-word; text-align: center; width: 82.7pt;">****Pontos de ações****

</td><td class="align-center" style="box-sizing: border-box; outline-color: rgb(32, 110, 167); outline-width: 1px; margin: 0px; padding: 0cm 5.4pt; border-width: 1pt 1pt 1pt medium; border-style: solid solid solid none; border-color: windowtext windowtext windowtext currentcolor; border-image: initial; font-style: inherit; font-variant: inherit; font-weight: inherit; font-stretch: inherit; font-size: inherit; line-height: 1.2; font-family: inherit; font-optical-sizing: inherit; font-size-adjust: inherit; font-kerning: inherit; font-feature-settings: inherit; font-variation-settings: inherit; font-language-override: inherit; vertical-align: top; min-width: 10px; overflow: auto; word-break: break-word; text-align: center; width: 108.7pt;">****Monitoramento e medição****

</td></tr><tr style="box-sizing: border-box; outline-color: rgb(32, 110, 167); outline-width: 1px; margin: 0px; padding: 0px; border: 0px; font: inherit; vertical-align: baseline;"><td class="align-center" colspan="5" style="box-sizing: border-box; outline-color: rgb(32, 110, 167); outline-width: 1px; margin: 0px; padding: 0cm 5.4pt; border-width: medium 1pt 1pt; border-style: none solid solid; border-color: currentcolor windowtext windowtext; border-image: initial; font-style: inherit; font-variant: inherit; font-weight: inherit; font-stretch: inherit; font-size: inherit; line-height: 1.2; font-family: inherit; font-optical-sizing: inherit; font-size-adjust: inherit; font-kerning: inherit; font-feature-settings: inherit; font-variation-settings: inherit; font-language-override: inherit; vertical-align: top; min-width: 10px; overflow: auto; word-break: break-word; text-align: center; width: 439.2pt;"><span style="color: rgb(0, 0, 0);">Segurança e Qualidade</span>

</td></tr><tr style="box-sizing: border-box; outline-color: rgb(32, 110, 167); outline-width: 1px; margin: 0px; padding: 0px; border: 0px; font: inherit; vertical-align: baseline; height: 80.55pt;"><td class="align-center" style="box-sizing: border-box; outline-color: rgb(32, 110, 167); outline-width: 1px; margin: 0px; padding: 0cm 5.4pt; border-width: medium 1pt 1pt; border-style: none solid solid; border-color: currentcolor windowtext windowtext; border-image: initial; font-style: inherit; font-variant: inherit; font-weight: inherit; font-stretch: inherit; font-size: inherit; line-height: 1.2; font-family: inherit; font-optical-sizing: inherit; font-size-adjust: inherit; font-kerning: inherit; font-feature-settings: inherit; font-variation-settings: inherit; font-language-override: inherit; vertical-align: top; min-width: 10px; overflow: auto; word-break: break-word; text-align: center; height: 80.55pt;"><span style="color: rgb(0, 0, 0);">Falha no sistema de formulários</span>

<span style="color: rgb(0, 0, 0); white-space: pre-wrap;"> </span>

</td><td class="align-center" style="box-sizing: border-box; outline-color: rgb(32, 110, 167); outline-width: 1px; margin: 0px; padding: 0cm 5.4pt; border-width: medium 1pt 1pt medium; border-style: none solid solid none; border-color: currentcolor windowtext windowtext currentcolor; border-image: initial; font-style: inherit; font-variant: inherit; font-weight: inherit; font-stretch: inherit; font-size: inherit; line-height: 1.2; font-family: inherit; font-optical-sizing: inherit; font-size-adjust: inherit; font-kerning: inherit; font-feature-settings: inherit; font-variation-settings: inherit; font-language-override: inherit; vertical-align: top; min-width: 10px; overflow: auto; word-break: break-word; text-align: center; height: 80.55pt;"><span style="color: rgb(0, 0, 0);">Perda de registros importantes ou não recebimento de denúncias/sugestões</span>

</td><td class="align-center" style="box-sizing: border-box; outline-color: rgb(32, 110, 167); outline-width: 1px; margin: 0px; padding: 0cm 5.4pt; border-width: medium 1pt 1pt medium; border-style: none solid solid none; border-color: currentcolor windowtext windowtext currentcolor; border-image: initial; font-style: inherit; font-variant: inherit; font-weight: inherit; font-stretch: inherit; font-size: inherit; line-height: 1.2; font-family: inherit; font-optical-sizing: inherit; font-size-adjust: inherit; font-kerning: inherit; font-feature-settings: inherit; font-variation-settings: inherit; font-language-override: inherit; vertical-align: top; min-width: 10px; overflow: auto; word-break: break-word; text-align: center; width: 76.5pt; height: 80.55pt;"><span style="color: rgb(0, 0, 0);">Implementar redundância e realizar testes periódicos no sistema</span>

</td><td class="align-center" style="box-sizing: border-box; outline-color: rgb(32, 110, 167); outline-width: 1px; margin: 0px; padding: 0cm 5.4pt; border-width: medium 1pt 1pt medium; border-style: none solid solid none; border-color: currentcolor windowtext windowtext currentcolor; border-image: initial; font-style: inherit; font-variant: inherit; font-weight: inherit; font-stretch: inherit; font-size: inherit; line-height: 1.2; font-family: inherit; font-optical-sizing: inherit; font-size-adjust: inherit; font-kerning: inherit; font-feature-settings: inherit; font-variation-settings: inherit; font-language-override: inherit; vertical-align: top; min-width: 10px; overflow: auto; word-break: break-word; text-align: center; width: 82.7pt; height: 80.55pt;"><span style="color: rgb(0, 0, 0);">Auditoria técnica trimestral</span>

</td><td class="align-center" style="box-sizing: border-box; outline-color: rgb(32, 110, 167); outline-width: 1px; margin: 0px; padding: 0cm 5.4pt; border-width: medium 1pt 1pt medium; border-style: none solid solid none; border-color: currentcolor windowtext windowtext currentcolor; border-image: initial; font-style: inherit; font-variant: inherit; font-weight: inherit; font-stretch: inherit; font-size: inherit; line-height: 1.2; font-family: inherit; font-optical-sizing: inherit; font-size-adjust: inherit; font-kerning: inherit; font-feature-settings: inherit; font-variation-settings: inherit; font-language-override: inherit; vertical-align: top; min-width: 10px; overflow: auto; word-break: break-word; text-align: center; width: 108.7pt; height: 80.55pt;"><span style="color: rgb(0, 0, 0);">Nº de falhas detectadas/testes realizados</span>

</td></tr><tr style="box-sizing: border-box; outline-color: rgb(32, 110, 167); outline-width: 1px; margin: 0px; padding: 0px; border: 0px; font: inherit; vertical-align: baseline;"><td class="align-center" style="box-sizing: border-box; outline-color: rgb(32, 110, 167); outline-width: 1px; margin: 0px; padding: 0cm 5.4pt; border-width: medium 1pt 1pt; border-style: none solid solid; border-color: currentcolor windowtext windowtext; border-image: initial; font-style: inherit; font-variant: inherit; font-weight: inherit; font-stretch: inherit; font-size: inherit; line-height: 1.2; font-family: inherit; font-optical-sizing: inherit; font-size-adjust: inherit; font-kerning: inherit; font-feature-settings: inherit; font-variation-settings: inherit; font-language-override: inherit; vertical-align: top; min-width: 10px; overflow: auto; word-break: break-word; text-align: center;"><span style="color: rgb(0, 0, 0);">Formulário com linguagem confusa</span>

<span style="color: rgb(0, 0, 0); white-space: pre-wrap;"> </span>

</td><td class="align-center" style="box-sizing: border-box; outline-color: rgb(32, 110, 167); outline-width: 1px; margin: 0px; padding: 0cm 5.4pt; border-width: medium 1pt 1pt medium; border-style: none solid solid none; border-color: currentcolor windowtext windowtext currentcolor; border-image: initial; font-style: inherit; font-variant: inherit; font-weight: inherit; font-stretch: inherit; font-size: inherit; line-height: 1.2; font-family: inherit; font-optical-sizing: inherit; font-size-adjust: inherit; font-kerning: inherit; font-feature-settings: inherit; font-variation-settings: inherit; font-language-override: inherit; vertical-align: top; min-width: 10px; overflow: auto; word-break: break-word; text-align: center;"><span style="color: rgb(0, 0, 0);">Baixa adesão dos colaboradores/usuários</span>

<span style="color: rgb(0, 0, 0); white-space: pre-wrap;"> </span>

</td><td class="align-center" style="box-sizing: border-box; outline-color: rgb(32, 110, 167); outline-width: 1px; margin: 0px; padding: 0cm 5.4pt; border-width: medium 1pt 1pt medium; border-style: none solid solid none; border-color: currentcolor windowtext windowtext currentcolor; border-image: initial; font-style: inherit; font-variant: inherit; font-weight: inherit; font-stretch: inherit; font-size: inherit; line-height: 1.2; font-family: inherit; font-optical-sizing: inherit; font-size-adjust: inherit; font-kerning: inherit; font-feature-settings: inherit; font-variation-settings: inherit; font-language-override: inherit; vertical-align: top; min-width: 10px; overflow: auto; word-break: break-word; text-align: center; width: 76.5pt;"><span style="color: rgb(0, 0, 0);">Melhorar a acessibilidade e usabilidade da comunicação</span>

<span style="color: rgb(0, 0, 0); white-space: pre-wrap;"> </span>

</td><td class="align-center" style="box-sizing: border-box; outline-color: rgb(32, 110, 167); outline-width: 1px; margin: 0px; padding: 0cm 5.4pt; border-width: medium 1pt 1pt medium; border-style: none solid solid none; border-color: currentcolor windowtext windowtext currentcolor; border-image: initial; font-style: inherit; font-variant: inherit; font-weight: inherit; font-stretch: inherit; font-size: inherit; line-height: 1.2; font-family: inherit; font-optical-sizing: inherit; font-size-adjust: inherit; font-kerning: inherit; font-feature-settings: inherit; font-variation-settings: inherit; font-language-override: inherit; vertical-align: top; min-width: 10px; overflow: auto; word-break: break-word; text-align: center; width: 82.7pt;"><span style="color: rgb(0, 0, 0);">Revisar textos com linguagem clara e objetiva, com apoio de equipe de comunicação</span>

<span style="color: rgb(0, 0, 0); white-space: pre-wrap;"> </span>

</td><td class="align-center" style="box-sizing: border-box; outline-color: rgb(32, 110, 167); outline-width: 1px; margin: 0px; padding: 0cm 5.4pt; border-width: medium 1pt 1pt medium; border-style: none solid solid none; border-color: currentcolor windowtext windowtext currentcolor; border-image: initial; font-style: inherit; font-variant: inherit; font-weight: inherit; font-stretch: inherit; font-size: inherit; line-height: 1.2; font-family: inherit; font-optical-sizing: inherit; font-size-adjust: inherit; font-kerning: inherit; font-feature-settings: inherit; font-variation-settings: inherit; font-language-override: inherit; vertical-align: top; min-width: 10px; overflow: auto; word-break: break-word; text-align: center; width: 108.7pt;"><span style="color: rgb(0, 0, 0);">Feedback dos usuários/Taxa de preenchimento e conclusão dos formulários</span>

<span style="color: rgb(0, 0, 0); white-space: pre-wrap;"> </span>

</td></tr><tr style="box-sizing: border-box; outline-color: rgb(32, 110, 167); outline-width: 1px; margin: 0px; padding: 0px; border: 0px; font: inherit; vertical-align: baseline;"><td class="align-center" style="box-sizing: border-box; outline-color: rgb(32, 110, 167); outline-width: 1px; margin: 0px; padding: 0cm 5.4pt; border-width: medium 1pt 1pt; border-style: none solid solid; border-color: currentcolor windowtext windowtext; border-image: initial; font-style: inherit; font-variant: inherit; font-weight: inherit; font-stretch: inherit; font-size: inherit; line-height: 1.2; font-family: inherit; font-optical-sizing: inherit; font-size-adjust: inherit; font-kerning: inherit; font-feature-settings: inherit; font-variation-settings: inherit; font-language-override: inherit; vertical-align: top; min-width: 10px; overflow: auto; word-break: break-word; text-align: center;"><span style="color: rgb(0, 0, 0);">Ausência de resposta às manifestações</span>

<span style="color: rgb(0, 0, 0); white-space: pre-wrap;"> </span>

</td><td class="align-center" style="box-sizing: border-box; outline-color: rgb(32, 110, 167); outline-width: 1px; margin: 0px; padding: 0cm 5.4pt; border-width: medium 1pt 1pt medium; border-style: none solid solid none; border-color: currentcolor windowtext windowtext currentcolor; border-image: initial; font-style: inherit; font-variant: inherit; font-weight: inherit; font-stretch: inherit; font-size: inherit; line-height: 1.2; font-family: inherit; font-optical-sizing: inherit; font-size-adjust: inherit; font-kerning: inherit; font-feature-settings: inherit; font-variation-settings: inherit; font-language-override: inherit; vertical-align: top; min-width: 10px; overflow: auto; word-break: break-word; text-align: center;"><span style="color: rgb(0, 0, 0);">Descrédito no canal, perda de confiança dos usuários</span>

<span style="color: rgb(0, 0, 0); white-space: pre-wrap;"> </span>

</td><td class="align-center" style="box-sizing: border-box; outline-color: rgb(32, 110, 167); outline-width: 1px; margin: 0px; padding: 0cm 5.4pt; border-width: medium 1pt 1pt medium; border-style: none solid solid none; border-color: currentcolor windowtext windowtext currentcolor; border-image: initial; font-style: inherit; font-variant: inherit; font-weight: inherit; font-stretch: inherit; font-size: inherit; line-height: 1.2; font-family: inherit; font-optical-sizing: inherit; font-size-adjust: inherit; font-kerning: inherit; font-feature-settings: inherit; font-variation-settings: inherit; font-language-override: inherit; vertical-align: top; min-width: 10px; overflow: auto; word-break: break-word; text-align: center; width: 76.5pt;"><span style="color: rgb(0, 0, 0);">Fortalecer a credibilidade e transparência da organização</span>

<span style="color: rgb(0, 0, 0); white-space: pre-wrap;"> </span>

</td><td class="align-center" style="box-sizing: border-box; outline-color: rgb(32, 110, 167); outline-width: 1px; margin: 0px; padding: 0cm 5.4pt; border-width: medium 1pt 1pt medium; border-style: none solid solid none; border-color: currentcolor windowtext windowtext currentcolor; border-image: initial; font-style: inherit; font-variant: inherit; font-weight: inherit; font-stretch: inherit; font-size: inherit; line-height: 1.2; font-family: inherit; font-optical-sizing: inherit; font-size-adjust: inherit; font-kerning: inherit; font-feature-settings: inherit; font-variation-settings: inherit; font-language-override: inherit; vertical-align: top; min-width: 10px; overflow: auto; word-break: break-word; text-align: center; width: 82.7pt;"><span style="color: rgb(0, 0, 0);">Estabelecer prazos e responsáveis para resposta e acompanhamento</span>

</td><td class="align-center" style="box-sizing: border-box; outline-color: rgb(32, 110, 167); outline-width: 1px; margin: 0px; padding: 0cm 5.4pt; border-width: medium 1pt 1pt medium; border-style: none solid solid none; border-color: currentcolor windowtext windowtext currentcolor; border-image: initial; font-style: inherit; font-variant: inherit; font-weight: inherit; font-stretch: inherit; font-size: inherit; line-height: 1.2; font-family: inherit; font-optical-sizing: inherit; font-size-adjust: inherit; font-kerning: inherit; font-feature-settings: inherit; font-variation-settings: inherit; font-language-override: inherit; vertical-align: top; min-width: 10px; overflow: auto; word-break: break-word; text-align: center; width: 108.7pt;"><span style="color: rgb(0, 0, 0);">Relatórios mensais de SLA/de atendimento</span>

<span style="color: rgb(0, 0, 0);">% de manifestações respondidas dentro do prazo</span>

<span style="color: rgb(0, 0, 0); white-space: pre-wrap;"></span>

<span style="color: rgb(0, 0, 0); white-space: pre-wrap;"> </span>

</td></tr><tr style="box-sizing: border-box; outline-color: rgb(32, 110, 167); outline-width: 1px; margin: 0px; padding: 0px; border: 0px; font: inherit; vertical-align: baseline;"><td class="align-center" style="box-sizing: border-box; outline-color: rgb(32, 110, 167); outline-width: 1px; margin: 0px; padding: 0cm 5.4pt; border-width: medium 1pt 1pt; border-style: none solid solid; border-color: currentcolor windowtext windowtext; border-image: initial; font-style: inherit; font-variant: inherit; font-weight: inherit; font-stretch: inherit; font-size: inherit; line-height: 1.2; font-family: inherit; font-optical-sizing: inherit; font-size-adjust: inherit; font-kerning: inherit; font-feature-settings: inherit; font-variation-settings: inherit; font-language-override: inherit; vertical-align: top; min-width: 10px; overflow: auto; word-break: break-word; text-align: center;"><span style="color: rgb(0, 0, 0);">Acesso não autorizado às informações</span>

<span style="color: rgb(0, 0, 0); white-space: pre-wrap;"> </span>

</td><td class="align-center" style="box-sizing: border-box; outline-color: rgb(32, 110, 167); outline-width: 1px; margin: 0px; padding: 0cm 5.4pt; border-width: medium 1pt 1pt medium; border-style: none solid solid none; border-color: currentcolor windowtext windowtext currentcolor; border-image: initial; font-style: inherit; font-variant: inherit; font-weight: inherit; font-stretch: inherit; font-size: inherit; line-height: 1.2; font-family: inherit; font-optical-sizing: inherit; font-size-adjust: inherit; font-kerning: inherit; font-feature-settings: inherit; font-variation-settings: inherit; font-language-override: inherit; vertical-align: top; min-width: 10px; overflow: auto; word-break: break-word; text-align: center;"><span style="color: rgb(0, 0, 0); white-space: pre-wrap;"></span>

<span style="color: rgb(0, 0, 0);">Vazamento de dados sensíveis</span>

</td><td class="align-center" style="box-sizing: border-box; outline-color: rgb(32, 110, 167); outline-width: 1px; margin: 0px; padding: 0cm 5.4pt; border-width: medium 1pt 1pt medium; border-style: none solid solid none; border-color: currentcolor windowtext windowtext currentcolor; border-image: initial; font-style: inherit; font-variant: inherit; font-weight: inherit; font-stretch: inherit; font-size: inherit; line-height: 1.2; font-family: inherit; font-optical-sizing: inherit; font-size-adjust: inherit; font-kerning: inherit; font-feature-settings: inherit; font-variation-settings: inherit; font-language-override: inherit; vertical-align: top; min-width: 10px; overflow: auto; word-break: break-word; text-align: center; width: 76.5pt;"><span style="color: rgb(0, 0, 0); white-space: pre-wrap;"></span>

<span style="color: rgb(0, 0, 0);">Reforçar a segurança da informação e LGPD</span>

</td><td class="align-center" style="box-sizing: border-box; outline-color: rgb(32, 110, 167); outline-width: 1px; margin: 0px; padding: 0cm 5.4pt; border-width: medium 1pt 1pt medium; border-style: none solid solid none; border-color: currentcolor windowtext windowtext currentcolor; border-image: initial; font-style: inherit; font-variant: inherit; font-weight: inherit; font-stretch: inherit; font-size: inherit; line-height: 1.2; font-family: inherit; font-optical-sizing: inherit; font-size-adjust: inherit; font-kerning: inherit; font-feature-settings: inherit; font-variation-settings: inherit; font-language-override: inherit; vertical-align: top; min-width: 10px; overflow: auto; word-break: break-word; text-align: center; width: 82.7pt;"><span style="color: rgb(0, 0, 0); white-space: pre-wrap;"></span>

<span style="color: rgb(0, 0, 0);">Restringir acessos, criptografar dados e treinar equipe responsável</span>

</td><td class="align-center" style="box-sizing: border-box; outline-color: rgb(32, 110, 167); outline-width: 1px; margin: 0px; padding: 0cm 5.4pt; border-width: medium 1pt 1pt medium; border-style: none solid solid none; border-color: currentcolor windowtext windowtext currentcolor; border-image: initial; font-style: inherit; font-variant: inherit; font-weight: inherit; font-stretch: inherit; font-size: inherit; line-height: 1.2; font-family: inherit; font-optical-sizing: inherit; font-size-adjust: inherit; font-kerning: inherit; font-feature-settings: inherit; font-variation-settings: inherit; font-language-override: inherit; vertical-align: top; min-width: 10px; overflow: auto; word-break: break-word; text-align: center; width: 108.7pt;"><span style="color: rgb(0, 0, 0);">Verificações periódicas de segurança da informação/Nº de incidentes de segurança registrados</span>

</td></tr><tr style="box-sizing: border-box; outline-color: rgb(32, 110, 167); outline-width: 1px; margin: 0px; padding: 0px; border: 0px; font: inherit; vertical-align: baseline;"><td class="align-center" style="box-sizing: border-box; outline-color: rgb(32, 110, 167); outline-width: 1px; margin: 0px; padding: 0cm 5.4pt; border-width: medium 1pt 1pt; border-style: none solid solid; border-color: currentcolor windowtext windowtext; border-image: initial; font-style: inherit; font-variant: inherit; font-weight: inherit; font-stretch: inherit; font-size: inherit; line-height: 1.2; font-family: inherit; font-optical-sizing: inherit; font-size-adjust: inherit; font-kerning: inherit; font-feature-settings: inherit; font-variation-settings: inherit; font-language-override: inherit; vertical-align: top; min-width: 10px; overflow: auto; word-break: break-word; text-align: center;"><span style="color: rgb(0, 0, 0); white-space: pre-wrap;"></span>

<span style="color: rgb(0, 0, 0);">Subutilização do canal</span>

</td><td class="align-center" style="box-sizing: border-box; outline-color: rgb(32, 110, 167); outline-width: 1px; margin: 0px; padding: 0cm 5.4pt; border-width: medium 1pt 1pt medium; border-style: none solid solid none; border-color: currentcolor windowtext windowtext currentcolor; border-image: initial; font-style: inherit; font-variant: inherit; font-weight: inherit; font-stretch: inherit; font-size: inherit; line-height: 1.2; font-family: inherit; font-optical-sizing: inherit; font-size-adjust: inherit; font-kerning: inherit; font-feature-settings: inherit; font-variation-settings: inherit; font-language-override: inherit; vertical-align: top; min-width: 10px; overflow: auto; word-break: break-word; text-align: center;"><span style="color: rgb(0, 0, 0);">Oportunidades de melhoria e clima organizacional desperdiçados</span>

<span style="color: rgb(0, 0, 0); white-space: pre-wrap;"> </span>

</td><td class="align-center" style="box-sizing: border-box; outline-color: rgb(32, 110, 167); outline-width: 1px; margin: 0px; padding: 0cm 5.4pt; border-width: medium 1pt 1pt medium; border-style: none solid solid none; border-color: currentcolor windowtext windowtext currentcolor; border-image: initial; font-style: inherit; font-variant: inherit; font-weight: inherit; font-stretch: inherit; font-size: inherit; line-height: 1.2; font-family: inherit; font-optical-sizing: inherit; font-size-adjust: inherit; font-kerning: inherit; font-feature-settings: inherit; font-variation-settings: inherit; font-language-override: inherit; vertical-align: top; min-width: 10px; overflow: auto; word-break: break-word; text-align: center; width: 76.5pt;"><span style="color: rgb(0, 0, 0); white-space: pre-wrap;"></span>

<span style="color: rgb(0, 0, 0);">Aumentar a participação e engajamento dos colaboradores</span>

</td><td class="align-center" style="box-sizing: border-box; outline-color: rgb(32, 110, 167); outline-width: 1px; margin: 0px; padding: 0cm 5.4pt; border-width: medium 1pt 1pt medium; border-style: none solid solid none; border-color: currentcolor windowtext windowtext currentcolor; border-image: initial; font-style: inherit; font-variant: inherit; font-weight: inherit; font-stretch: inherit; font-size: inherit; line-height: 1.2; font-family: inherit; font-optical-sizing: inherit; font-size-adjust: inherit; font-kerning: inherit; font-feature-settings: inherit; font-variation-settings: inherit; font-language-override: inherit; vertical-align: top; min-width: 10px; overflow: auto; word-break: break-word; text-align: center; width: 82.7pt;"><span style="color: rgb(0, 0, 0); white-space: pre-wrap;"></span>

<span style="color: rgb(0, 0, 0);">Promover campanhas de divulgação e sensibilização</span>

</td><td class="align-center" style="box-sizing: border-box; outline-color: rgb(32, 110, 167); outline-width: 1px; margin: 0px; padding: 0cm 5.4pt; border-width: medium 1pt 1pt medium; border-style: none solid solid none; border-color: currentcolor windowtext windowtext currentcolor; border-image: initial; font-style: inherit; font-variant: inherit; font-weight: inherit; font-stretch: inherit; font-size: inherit; line-height: 1.2; font-family: inherit; font-optical-sizing: inherit; font-size-adjust: inherit; font-kerning: inherit; font-feature-settings: inherit; font-variation-settings: inherit; font-language-override: inherit; vertical-align: top; min-width: 10px; overflow: auto; word-break: break-word; text-align: center; width: 108.7pt;"><span style="color: rgb(0, 0, 0);">Análise de engajamento semestral/Análise de engajamento semestral</span>

<span style="color: rgb(0, 0, 0); white-space: pre-wrap;"> </span>

</td></tr><tr style="box-sizing: border-box; outline-color: rgb(32, 110, 167); outline-width: 1px; margin: 0px; padding: 0px; border: 0px; font: inherit; vertical-align: baseline;"><td class="align-center" style="box-sizing: border-box; outline-color: rgb(32, 110, 167); outline-width: 1px; margin: 0px; padding: 0cm 5.4pt; border-width: medium 1pt 1pt; border-style: none solid solid; border-color: currentcolor windowtext windowtext; border-image: initial; font-style: inherit; font-variant: inherit; font-weight: inherit; font-stretch: inherit; font-size: inherit; line-height: 1.2; font-family: inherit; font-optical-sizing: inherit; font-size-adjust: inherit; font-kerning: inherit; font-feature-settings: inherit; font-variation-settings: inherit; font-language-override: inherit; vertical-align: top; min-width: 10px; overflow: auto; word-break: break-word; text-align: center;"><span style="color: rgb(0, 0, 0);">Falta de categorização adequada das manifestações</span>

<span style="color: rgb(0, 0, 0); white-space: pre-wrap;"> </span>

</td><td class="align-center" style="box-sizing: border-box; outline-color: rgb(32, 110, 167); outline-width: 1px; margin: 0px; padding: 0cm 5.4pt; border-width: medium 1pt 1pt medium; border-style: none solid solid none; border-color: currentcolor windowtext windowtext currentcolor; border-image: initial; font-style: inherit; font-variant: inherit; font-weight: inherit; font-stretch: inherit; font-size: inherit; line-height: 1.2; font-family: inherit; font-optical-sizing: inherit; font-size-adjust: inherit; font-kerning: inherit; font-feature-settings: inherit; font-variation-settings: inherit; font-language-override: inherit; vertical-align: top; min-width: 10px; overflow: auto; word-break: break-word; text-align: center;"><span style="color: rgb(0, 0, 0); white-space: pre-wrap;"></span>

<span style="color: rgb(0, 0, 0);">Dificuldade na priorização e análise</span>

</td><td class="align-center" style="box-sizing: border-box; outline-color: rgb(32, 110, 167); outline-width: 1px; margin: 0px; padding: 0cm 5.4pt; border-width: medium 1pt 1pt medium; border-style: none solid solid none; border-color: currentcolor windowtext windowtext currentcolor; border-image: initial; font-style: inherit; font-variant: inherit; font-weight: inherit; font-stretch: inherit; font-size: inherit; line-height: 1.2; font-family: inherit; font-optical-sizing: inherit; font-size-adjust: inherit; font-kerning: inherit; font-feature-settings: inherit; font-variation-settings: inherit; font-language-override: inherit; vertical-align: top; min-width: 10px; overflow: auto; word-break: break-word; text-align: center; width: 76.5pt;"><span style="color: rgb(0, 0, 0); white-space: pre-wrap;"></span>

<span style="color: rgb(0, 0, 0);">Melhorar a gestão da informação recebida</span>

</td><td class="align-center" style="box-sizing: border-box; outline-color: rgb(32, 110, 167); outline-width: 1px; margin: 0px; padding: 0cm 5.4pt; border-width: medium 1pt 1pt medium; border-style: none solid solid none; border-color: currentcolor windowtext windowtext currentcolor; border-image: initial; font-style: inherit; font-variant: inherit; font-weight: inherit; font-stretch: inherit; font-size: inherit; line-height: 1.2; font-family: inherit; font-optical-sizing: inherit; font-size-adjust: inherit; font-kerning: inherit; font-feature-settings: inherit; font-variation-settings: inherit; font-language-override: inherit; vertical-align: top; min-width: 10px; overflow: auto; word-break: break-word; text-align: center; width: 82.7pt;"><span style="color: rgb(0, 0, 0); white-space: pre-wrap;"></span>

<span style="color: rgb(0, 0, 0);">Criar categorias padronizadas e filtros por tipo de manifestação</span>

</td><td class="align-center" style="box-sizing: border-box; outline-color: rgb(32, 110, 167); outline-width: 1px; margin: 0px; padding: 0cm 5.4pt; border-width: medium 1pt 1pt medium; border-style: none solid solid none; border-color: currentcolor windowtext windowtext currentcolor; border-image: initial; font-style: inherit; font-variant: inherit; font-weight: inherit; font-stretch: inherit; font-size: inherit; line-height: 1.2; font-family: inherit; font-optical-sizing: inherit; font-size-adjust: inherit; font-kerning: inherit; font-feature-settings: inherit; font-variation-settings: inherit; font-language-override: inherit; vertical-align: top; min-width: 10px; overflow: auto; word-break: break-word; text-align: center; width: 108.7pt;"><span style="color: rgb(0, 0, 0); white-space: pre-wrap;"></span>

<span style="color: rgb(0, 0, 0);">Revisão mensal de classificações/Tempo médio de análise por tipo de manifestação</span>

</td></tr><tr style="box-sizing: border-box; outline-color: rgb(32, 110, 167); outline-width: 1px; margin: 0px; padding: 0px; border: 0px; font: inherit; vertical-align: baseline;"><td class="align-center" style="box-sizing: border-box; outline-color: rgb(32, 110, 167); outline-width: 1px; margin: 0px; padding: 0cm 5.4pt; border-width: medium 1pt 1pt; border-style: none solid solid; border-color: currentcolor windowtext windowtext; border-image: initial; font-style: inherit; font-variant: inherit; font-weight: inherit; font-stretch: inherit; font-size: inherit; line-height: 1.2; font-family: inherit; font-optical-sizing: inherit; font-size-adjust: inherit; font-kerning: inherit; font-feature-settings: inherit; font-variation-settings: inherit; font-language-override: inherit; vertical-align: top; min-width: 10px; overflow: auto; word-break: break-word; text-align: center;"><span style="color: rgb(0, 0, 0);">Acidentes típicos</span>

</td><td class="align-center" style="box-sizing: border-box; outline-color: rgb(32, 110, 167); outline-width: 1px; margin: 0px; padding: 0cm 5.4pt; border-width: medium 1pt 1pt medium; border-style: none solid solid none; border-color: currentcolor windowtext windowtext currentcolor; border-image: initial; font-style: inherit; font-variant: inherit; font-weight: inherit; font-stretch: inherit; font-size: inherit; line-height: 1.2; font-family: inherit; font-optical-sizing: inherit; font-size-adjust: inherit; font-kerning: inherit; font-feature-settings: inherit; font-variation-settings: inherit; font-language-override: inherit; vertical-align: top; min-width: 10px; overflow: auto; word-break: break-word; text-align: center;"><span style="color: rgb(0, 0, 0);">Quedas, choques ou acidentes em áreas comuns</span>

</td><td class="align-center" style="box-sizing: border-box; outline-color: rgb(32, 110, 167); outline-width: 1px; margin: 0px; padding: 0cm 5.4pt; border-width: medium 1pt 1pt medium; border-style: none solid solid none; border-color: currentcolor windowtext windowtext currentcolor; border-image: initial; font-style: inherit; font-variant: inherit; font-weight: inherit; font-stretch: inherit; font-size: inherit; line-height: 1.2; font-family: inherit; font-optical-sizing: inherit; font-size-adjust: inherit; font-kerning: inherit; font-feature-settings: inherit; font-variation-settings: inherit; font-language-override: inherit; vertical-align: top; min-width: 10px; overflow: auto; word-break: break-word; text-align: center; width: 76.5pt;"><span style="color: rgb(0, 0, 0);">Melhoria na acessibilidade e sinalização do ambiente de entrevista</span>

</td><td class="align-center" style="box-sizing: border-box; outline-color: rgb(32, 110, 167); outline-width: 1px; margin: 0px; padding: 0cm 5.4pt; border-width: medium 1pt 1pt medium; border-style: none solid solid none; border-color: currentcolor windowtext windowtext currentcolor; border-image: initial; font-style: inherit; font-variant: inherit; font-weight: inherit; font-stretch: inherit; font-size: inherit; line-height: 1.2; font-family: inherit; font-optical-sizing: inherit; font-size-adjust: inherit; font-kerning: inherit; font-feature-settings: inherit; font-variation-settings: inherit; font-language-override: inherit; vertical-align: top; min-width: 10px; overflow: auto; word-break: break-word; text-align: center; width: 82.7pt;"><span style="color: rgb(0, 0, 0);">Inspeção periódica dos espaços utilizados para recepção e entrevistas de candidatos</span>

</td><td class="align-center" style="box-sizing: border-box; outline-color: rgb(32, 110, 167); outline-width: 1px; margin: 0px; padding: 0cm 5.4pt; border-width: medium 1pt 1pt medium; border-style: none solid solid none; border-color: currentcolor windowtext windowtext currentcolor; border-image: initial; font-style: inherit; font-variant: inherit; font-weight: inherit; font-stretch: inherit; font-size: inherit; line-height: 1.2; font-family: inherit; font-optical-sizing: inherit; font-size-adjust: inherit; font-kerning: inherit; font-feature-settings: inherit; font-variation-settings: inherit; font-language-override: inherit; vertical-align: top; min-width: 10px; overflow: auto; word-break: break-word; text-align: center; width: 108.7pt;"><span style="color: rgb(0, 0, 0);">Número de incidentes registrados com candidatos</span>

</td></tr><tr style="box-sizing: border-box; outline-color: rgb(32, 110, 167); outline-width: 1px; margin: 0px; padding: 0px; border: 0px; font: inherit; vertical-align: baseline;"><td class="align-center" style="box-sizing: border-box; outline-color: rgb(32, 110, 167); outline-width: 1px; margin: 0px; padding: 0cm 5.4pt; border-width: medium 1pt 1pt; border-style: none solid solid; border-color: currentcolor windowtext windowtext; border-image: initial; font-style: inherit; font-variant: inherit; font-weight: inherit; font-stretch: inherit; font-size: inherit; line-height: 1.2; font-family: inherit; font-optical-sizing: inherit; font-size-adjust: inherit; font-kerning: inherit; font-feature-settings: inherit; font-variation-settings: inherit; font-language-override: inherit; vertical-align: top; min-width: 10px; overflow: auto; word-break: break-word; text-align: center;"><span style="color: rgb(0, 0, 0);">Postura inadequada durante longos períodos</span>

</td><td class="align-center" style="box-sizing: border-box; outline-color: rgb(32, 110, 167); outline-width: 1px; margin: 0px; padding: 0cm 5.4pt; border-width: medium 1pt 1pt medium; border-style: none solid solid none; border-color: currentcolor windowtext windowtext currentcolor; border-image: initial; font-style: inherit; font-variant: inherit; font-weight: inherit; font-stretch: inherit; font-size: inherit; line-height: 1.2; font-family: inherit; font-optical-sizing: inherit; font-size-adjust: inherit; font-kerning: inherit; font-feature-settings: inherit; font-variation-settings: inherit; font-language-override: inherit; vertical-align: top; min-width: 10px; overflow: auto; word-break: break-word; text-align: center;"><span style="color: rgb(0, 0, 0);">Desenvolvimento de LER/DORT, dores musculares e fadiga</span>

</td><td class="align-center" style="box-sizing: border-box; outline-color: rgb(32, 110, 167); outline-width: 1px; margin: 0px; padding: 0cm 5.4pt; border-width: medium 1pt 1pt medium; border-style: none solid solid none; border-color: currentcolor windowtext windowtext currentcolor; border-image: initial; font-style: inherit; font-variant: inherit; font-weight: inherit; font-stretch: inherit; font-size: inherit; line-height: 1.2; font-family: inherit; font-optical-sizing: inherit; font-size-adjust: inherit; font-kerning: inherit; font-feature-settings: inherit; font-variation-settings: inherit; font-language-override: inherit; vertical-align: top; min-width: 10px; overflow: auto; word-break: break-word; text-align: center; width: 76.5pt;"><span style="color: rgb(0, 0, 0);">Implantação de práticas ergonômicas e pausas ativas</span>

</td><td class="align-center" style="box-sizing: border-box; outline-color: rgb(32, 110, 167); outline-width: 1px; margin: 0px; padding: 0cm 5.4pt; border-width: medium 1pt 1pt medium; border-style: none solid solid none; border-color: currentcolor windowtext windowtext currentcolor; border-image: initial; font-style: inherit; font-variant: inherit; font-weight: inherit; font-stretch: inherit; font-size: inherit; line-height: 1.2; font-family: inherit; font-optical-sizing: inherit; font-size-adjust: inherit; font-kerning: inherit; font-feature-settings: inherit; font-variation-settings: inherit; font-language-override: inherit; vertical-align: top; min-width: 10px; overflow: auto; word-break: break-word; text-align: center; width: 82.7pt;"><span style="color: rgb(0, 0, 0);">Avaliação ergonômica do posto de trabalho e orientação aos colaboradores</span>

</td><td class="align-center" style="box-sizing: border-box; outline-color: rgb(32, 110, 167); outline-width: 1px; margin: 0px; padding: 0cm 5.4pt; border-width: medium 1pt 1pt medium; border-style: none solid solid none; border-color: currentcolor windowtext windowtext currentcolor; border-image: initial; font-style: inherit; font-variant: inherit; font-weight: inherit; font-stretch: inherit; font-size: inherit; line-height: 1.2; font-family: inherit; font-optical-sizing: inherit; font-size-adjust: inherit; font-kerning: inherit; font-feature-settings: inherit; font-variation-settings: inherit; font-language-override: inherit; vertical-align: top; min-width: 10px; overflow: auto; word-break: break-word; text-align: center; width: 108.7pt;"><span style="color: rgb(0, 0, 0);">Número de afastamentos ou queixas relacionadas à ergonomia</span>

</td></tr></tbody></table>

*****Tabela 3 – Perigos, Riscos e oportunidades*****

#### <span style="color: rgb(0, 0, 0);">8.2. Aspectos e Impactos Ambientais</span>

<table class="align-center" id="bkmrk-aspectosimpactosmeio" style="box-sizing: border-box; outline-color: rgb(32, 110, 167); outline-width: 1px; margin: 0.3em auto 1.375em; padding: 0px; border-width: medium; border-style: none; border-color: currentcolor; border-image: initial; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-variant-numeric: inherit; font-variant-east-asian: inherit; font-variant-alternates: inherit; font-variant-position: inherit; font-variant-emoji: inherit; font-weight: 400; font-stretch: inherit; font-size: 14px; line-height: inherit; font-family: -apple-system, BlinkMacSystemFont, "Segoe UI", Oxygen, Ubuntu, Roboto, Cantarell, "Fira Sans", "Droid Sans", "Helvetica Neue", sans-serif; font-optical-sizing: inherit; font-size-adjust: inherit; font-kerning: inherit; font-feature-settings: inherit; font-variation-settings: inherit; font-language-override: inherit; vertical-align: baseline; border-collapse: collapse; border-spacing: 0px; min-width: 100px; max-width: 100%; hyphens: auto; table-layout: fixed; text-align: center; color: rgb(68, 68, 68); letter-spacing: normal; orphans: 2; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; width: 460.65pt;"><colgroup><col style="width: 117.85pt;"></col><col style="width: 143.15pt;"></col><col style="width: 199.65pt;"></col></colgroup><tbody><tr style="height: 25px; box-sizing: border-box; outline-color: rgb(32, 110, 167); outline-width: 1px; margin: 0px; padding: 0px; border: 0px; font: inherit; vertical-align: baseline;"><td class="align-center" style="box-sizing: border-box; outline-color: rgb(32, 110, 167); outline-width: 1px; margin: 0px; padding: 0cm 5.4pt; border: 1pt solid windowtext; font-style: inherit; font-variant: inherit; font-weight: inherit; font-stretch: inherit; font-size: inherit; line-height: 1.2; font-family: inherit; font-optical-sizing: inherit; font-size-adjust: inherit; font-kerning: inherit; font-feature-settings: inherit; font-variation-settings: inherit; font-language-override: inherit; vertical-align: top; min-width: 10px; overflow: auto; word-break: break-word; text-align: center; width: 117.85pt;">****Aspectos****

</td><td style="box-sizing: border-box; outline-color: rgb(32, 110, 167); outline-width: 1px; margin: 0px; padding: 0cm 5.4pt; border-width: 1pt 1pt 1pt medium; border-style: solid solid solid none; border-color: windowtext windowtext windowtext currentcolor; border-image: initial; font-style: inherit; font-variant: inherit; font-weight: inherit; font-stretch: inherit; font-size: inherit; line-height: 1.2; font-family: inherit; font-optical-sizing: inherit; font-size-adjust: inherit; font-kerning: inherit; font-feature-settings: inherit; font-variation-settings: inherit; font-language-override: inherit; vertical-align: top; min-width: 10px; overflow: auto; word-break: break-word; width: 143.15pt;">****Impactos****

</td><td style="box-sizing: border-box; outline-color: rgb(32, 110, 167); outline-width: 1px; margin: 0px; padding: 0cm 5.4pt; border-width: 1pt 1pt 1pt medium; border-style: solid solid solid none; border-color: windowtext windowtext windowtext currentcolor; border-image: initial; font-style: inherit; font-variant: inherit; font-weight: inherit; font-stretch: inherit; font-size: inherit; line-height: 1.2; font-family: inherit; font-optical-sizing: inherit; font-size-adjust: inherit; font-kerning: inherit; font-feature-settings: inherit; font-variation-settings: inherit; font-language-override: inherit; vertical-align: top; min-width: 10px; overflow: auto; word-break: break-word; width: 199.65pt;">****Meios de controles****

</td></tr><tr style="box-sizing: border-box; outline-color: rgb(32, 110, 167); outline-width: 1px; margin: 0px; padding: 0px; border: 0px; font: inherit; vertical-align: baseline;"><td class="align-center" style="box-sizing: border-box; outline-color: rgb(32, 110, 167); outline-width: 1px; margin: 0px; padding: 0cm 5.4pt; border-width: medium 1pt 1pt; border-style: none solid solid; border-color: currentcolor windowtext windowtext; border-image: initial; font-style: inherit; font-variant: inherit; font-weight: inherit; font-stretch: inherit; font-size: inherit; line-height: 1.2; font-family: inherit; font-optical-sizing: inherit; font-size-adjust: inherit; font-kerning: inherit; font-feature-settings: inherit; font-variation-settings: inherit; font-language-override: inherit; vertical-align: top; min-width: 10px; overflow: auto; word-break: break-word; text-align: center; width: 117.85pt;"><span style="color: rgb(0, 0, 0);">Uso de equipamentos eletrônicos para acesso e gestão dos formulários (computadores, servidores, etc.)</span>

</td><td style="box-sizing: border-box; outline-color: rgb(32, 110, 167); outline-width: 1px; margin: 0px; padding: 0cm 5.4pt; border-width: medium 1pt 1pt medium; border-style: none solid solid none; border-color: currentcolor windowtext windowtext currentcolor; border-image: initial; font-style: inherit; font-variant: inherit; font-weight: inherit; font-stretch: inherit; font-size: inherit; line-height: 1.2; font-family: inherit; font-optical-sizing: inherit; font-size-adjust: inherit; font-kerning: inherit; font-feature-settings: inherit; font-variation-settings: inherit; font-language-override: inherit; vertical-align: top; min-width: 10px; overflow: auto; word-break: break-word; width: 143.15pt;"><span style="color: rgb(0, 0, 0);">Consumo de energia elétrica e aumento da pegada de carbono</span>

</td><td style="box-sizing: border-box; outline-color: rgb(32, 110, 167); outline-width: 1px; margin: 0px; padding: 0cm 5.4pt; border-width: medium 1pt 1pt medium; border-style: none solid solid none; border-color: currentcolor windowtext windowtext currentcolor; border-image: initial; font-style: inherit; font-variant: inherit; font-weight: inherit; font-stretch: inherit; font-size: inherit; line-height: 1.2; font-family: inherit; font-optical-sizing: inherit; font-size-adjust: inherit; font-kerning: inherit; font-feature-settings: inherit; font-variation-settings: inherit; font-language-override: inherit; vertical-align: top; min-width: 10px; overflow: auto; word-break: break-word; width: 199.65pt;">- <span style="color: rgb(0, 0, 0);">Adoção de políticas de economia de energia, equipamentos com selo de eficiência energética, desligamento automático</span>

</td></tr><tr style="height: 112px; box-sizing: border-box; outline-color: rgb(32, 110, 167); outline-width: 1px; margin: 0px; padding: 0px; border: 0px; font: inherit; vertical-align: baseline;"><td style="box-sizing: border-box; outline-color: rgb(32, 110, 167); outline-width: 1px; margin: 0px; padding: 0cm 5.4pt; border-width: medium 1pt 1pt; border-style: none solid solid; border-color: currentcolor windowtext windowtext; border-image: initial; font-style: inherit; font-variant: inherit; font-weight: inherit; font-stretch: inherit; font-size: inherit; line-height: 1.2; font-family: inherit; font-optical-sizing: inherit; font-size-adjust: inherit; font-kerning: inherit; font-feature-settings: inherit; font-variation-settings: inherit; font-language-override: inherit; vertical-align: top; min-width: 10px; overflow: auto; word-break: break-word; width: 117.85pt;"><span style="color: rgb(0, 0, 0); white-space: pre-wrap;"></span>

<span style="color: rgb(0, 0, 0);">Impressão de formulários ou relatórios para análise física (quando houver)</span>

</td><td style="box-sizing: border-box; outline-color: rgb(32, 110, 167); outline-width: 1px; margin: 0px; padding: 0cm 5.4pt; border-width: medium 1pt 1pt medium; border-style: none solid solid none; border-color: currentcolor windowtext windowtext currentcolor; border-image: initial; font-style: inherit; font-variant: inherit; font-weight: inherit; font-stretch: inherit; font-size: inherit; line-height: 1.2; font-family: inherit; font-optical-sizing: inherit; font-size-adjust: inherit; font-kerning: inherit; font-feature-settings: inherit; font-variation-settings: inherit; font-language-override: inherit; vertical-align: top; min-width: 10px; overflow: auto; word-break: break-word; width: 143.15pt;"><span style="color: rgb(0, 0, 0); white-space: pre-wrap;"></span>

<span style="color: rgb(0, 0, 0);">Geração de resíduos de papel e uso de recursos naturais</span>

</td><td style="box-sizing: border-box; outline-color: rgb(32, 110, 167); outline-width: 1px; margin: 0px; padding: 0cm 5.4pt; border-width: medium 1pt 1pt medium; border-style: none solid solid none; border-color: currentcolor windowtext windowtext currentcolor; border-image: initial; font-style: inherit; font-variant: inherit; font-weight: inherit; font-stretch: inherit; font-size: inherit; line-height: 1.2; font-family: inherit; font-optical-sizing: inherit; font-size-adjust: inherit; font-kerning: inherit; font-feature-settings: inherit; font-variation-settings: inherit; font-language-override: inherit; vertical-align: top; min-width: 10px; overflow: auto; word-break: break-word; width: 199.65pt;">- <span style="color: rgb(0, 0, 0);">Digitalização dos processos, incentivo ao uso de formulários eletrônicos, reciclagem do papel utilizado</span>

</td></tr></tbody></table>

<span style="color: rgb(0, 0, 0); white-space: pre-wrap;"> </span>*****Tabela 4 – Aspectos e Impactos Ambientais*****

### <span style="color: rgb(0, 0, 0);">9. Período de Avaliação</span>

<span style="color: rgb(0, 0, 0); white-space: pre-wrap;">O setor de Recursos Humanos, responsável pela elaboração do procedimento deve revisá-lo anualmente para garantir que ele permaneça alinhado com a atividade ou processo. Esse prazo pode ser antecipado caso o processo seja revisado antes de completar um ano. Dessa forma, prevenimos a obsolescência de documentos e evitamos a disseminação de informações incorretas aos colaboradores. </span>